Customer Care & Social Media Assistant

About the Role: Sarah's Silks is currently seeking a part-time Customer Care & Social Media Assistant to work remotely and help deliver excellent Customer Care to our expansive base of online retail customers via email, phone, website chat, and Social Media (Instagram, Facebook, TikTok and others). This position will also support our Wholesale Sales & Customer Relations Manager in executing various Social Media campaigns.

About Us: Sarah's Silks is an established D2C and B2B brand that creates open-ended toys and dress-up pieces for an imaginative childhood. The brand has popularized Waldorf-inspired parenting ideas through their sustainably crafted, heirloom quality playroom and pretend play essentials that can be found in classrooms, homes, museum gift shops, and specialty stores all over the world.

About our Customers: Sarah's Silks has built an extensive and engaged community of aspirational, mindful mothers that are united by their choice to buy Sarah’s Silks for their children. Our community includes our dedicated customers as well as our network of influencers and creators that uplift our brand identity.

About YOU: Experienced in customer service with a genuine love for engaging with people and being a part of a team. Excited to develop your skills around Social Media and brand building, with a pension for learning new skills and seamlessly using software tools to support your professional organization and efficiency. Parents or individuals that have worked in childcare/education settings are especially encouraged to apply for this role.

Other details: This is a part-time position that will work remotely, but applicants must reside in California or Washington state.

• Hours: 18 hrs/wk
• Anticipated schedule: Monday - Thursday; afternoons (between the hours of 12-6pm PST) + at least one weekend shift (weekend hours flexible but PST afternoons preferred)
• Pay range: $18.00 - $20.00 per hour

Responsibilities:

• Maintain up to date knowledge of brand mission, history, and products
• Work closely with marketing team to ensure consistent delivery of brand message
• Deliver communication that meets company guidelines and matches the brand’s tone and voice in all customer-facing material and interactions
• Provide generous and fair solutions to any and all customer grievances
• Consistently and effectively relay customer feedback to supervisors
• Interact with creators to onboard them to our affiliate program
• Send out promotional products as requested by affiliates
• Perform other tasks related to Social Media campaigns as directed by Wholesale Sales & Customer Relations Manager

Job Requirements:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Must be able to talk, listen, and speak clearly on telephone
• Ability to manage multiple tasks and communication platforms at once
• Excellent computer proficiency (Google Suite, Slack, Monday, Meta Business Suite)
• Quick to learn new tools/programs
• Friendly, positive, and professional attitude
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently to complete tasks and assignments as instructed
• Ability to follow prescribed routines and standard accepted practices
• High school diploma or GED required

Preferred Qualifications:

• Experience with public-facing Social Media in a professional context
• Knowledge of/interest in Waldorf education philosophies, sustainable manufacturing processes, and/or ethical brands

TO APPLY:
Submit your resume with relevant work experience as well as a few paragraphs about why you are uniquely matched to this role. Feel free to note which pronouns you would like us to use in our communication with you (For example: she/her/hers, he/him/his, they/them/theirs, etc).

Sarah's Silks is constantly striving to foster an environment of inclusivity and diversity in our workplace, and are always seeking to welcome new and underrepresented voices and perspectives to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.

Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Expected hours: 18 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Work from home

Experience level:

• 1 year

Shift:

• Day shift

Work setting:

• Remote

Application Question(s):

• Tell us about your favorite brand/company and what it is you love about them?
• Do you currently reside in California or Washington?
• The schedule for this job requires working 4-5 weekday afternoons, between the hours of 12-6 pm PST, with a strong preference for candidates who can work one shift per weekend (weekend hours flexible). Do these schedule parameters work for you?
• In 1-2 short paragraphs, tell us why YOU are a good match for this role and for this company.

Work Location: Remote