Customer Care Representative - Power Utility Services

Who we are:

At GC Services, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, GC Services has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Early access to earned wages via PayActiv
  • Access to 50% of earned wages up to $500 per pay period
• Full-time, non-seasonal
• Paid training
• Advancement opportunities (management training program)
• Employee discounts
• ExtensiveBenefits Package
  • Medical, Dental, Vision Insurance
  • Paid Time Off
  • 401(k) Investments

Salary Range: Up to $16 hourly + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

In addition to delivering extraordinary service on calls in a fast-paced, structured Customer Care environment, you may:

• Support customers between the hours of 6 AM to 9 PM 
  • Two shift structures: 8 hour shifts 5 days a week, or 10 hour shifts 4 days a week
• Have open availability including weekends and holidays
• Take back-to-back customer service phone calls with customers throughout the entirety of your shift
• Have computer technology savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

What We Look for in a Candidate:

• 18 years or older
• High School Diploma or GED
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
• Superb attendance, so you can be there when our customers need us.

We believe in equal access to opportunity.

Our team is like the world we live in. Our people come from all different backgrounds, races, genders and orientations and we love it all. We pride ourselves on being inclusive, welcoming and delivering on the promise of equity. We’re proudly an Equal Opportunity Employer - making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.