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SalaryOverview:
This position will interact with customers, internal and or external, to provide and process information in response to inquiries, concerns about request and product information as well as performs a variety of duties related to the Customer Care function. The Customer Care Representative maintains day-to-day operations and contact with customers, Sales Representatives, internal and external departments. The Customer Care Representative serves as an order entry person, problem solver and Berry Global Representative.Responsibilities:
Work Conditions: Ability to work from home, including access to high-speed internet and cell phone service while maintaining an appropriate area within employee’s home to use for work purposes. Regular connectivity via phone, email and instant messaging (as needed) during approved work hours is required.
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About Berry
At Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes around the world. Harnessing the strength in our diversity and industry-leading talent of over 40,000 global employees across more than 250 locations, we partner with customers to develop, design, and manufacture innovative products with an eye toward the circular economy. The challenges we solve and the innovations we pioneer benefit our customers at every stage of their journey. For more information, visit our website, or connect with us on LinkedIn or Twitter.
This position will interact with customers, internal and or external, to provide and process information in response to inquiries, concerns about request and product information as well as performs a variety of duties related to the Customer Care function. The Customer Care Representative maintains day-to-day operations and contact with customers, Sales Representatives, internal and external departments. The Customer Care Representative serves as an order entry person, problem solver and Berry Global Representative.
- Receives, processes, inputs and monitors customers web based, email, EDI and or faxed orders from receipt to invoicing.
- Professionally handles and responds to incoming requests from customers and or sales representatives in a timely manner.
- Professionally responds to customers’ internal and external questions and or inquiries related to order and order status, pricing, shipping status, POD’s and invoicing in a timely manner.
- Serve as an order entry person, contacts customer and or sales representative promptly with resolution to problems and or alternatives. Monitoring customers order patterns and service levels acting as necessary to implement improvement.
- Initiates requests for CIO’s/Tic’s and or return authorizations.
- Maintains a professional relationship with internal and external departments for order completion.
- Prepares and forwards preliminary paperwork for special production orders. (where applicable)
- Assists in the resolution of customer deductions
- Promotes a strong work ethic and displays a team player mentality.
- Knowledgeable of product line, delivery times, and procedures.
- Performs special projects as assigned by Department Supervisor or Manager.
- High School Diploma; 4 year college degree preferred.
- One year CUSTOMER CARE experience or related experience minimum.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Proficient with Microsoft Office applications, presentations, typing 50-60 wpm and basic office equipment
- Strong decision making and analytical skills.
- Detail oriented, strong organizational and communication/listening skills.
- Ability to maintain professionalism under stress
Work Conditions: Ability to work from home, including access to high-speed internet and cell phone service while maintaining an appropriate area within employee’s home to use for work purposes. Regular connectivity via phone, email and instant messaging (as needed) during approved work hours is required.
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