Customer Care Manager

101 Mobility is a leading provider of mobility and accessibility solutions, dedicated to enhancing the lives of individuals with mobility challenges. With a focus on innovation and exceptional customer service, we offer a wide range of products, including stairlifts, wheelchair ramps, and mobility scooters. Our mission is to empower people to regain their independence and improve their quality of life by providing reliable and customized accessibility solutions. Join our team and be a part of making a positive impact in the lives of our customers.

We are looking for a dedicated Customer Service Professional to support the day-to-day operations of our bustling office. We need an energetic, customer-focused, and highly organized individual who excels in efficiency, time management, and scheduling coordination.

Responsibilities:

• Booking inbound appointments for service, installation, and sales consultations
• Finding effective solutions for customer needs and coordinating resources promptly
• Conducting outbound calls to schedule appointments with contractors, customers, and team members
• Processing invoices and payments accurately
• Assisting in tracking and managing inventory levels
• Running essential business operation reports
• Maintaining confidentiality while managing office files
• Performing other duties as assigned

Qualifications:

• Ability to pass a background and drug screening
• Strong problem-solving skills and customer-focused mindset
• Results-oriented with the ability to work independently and in a team
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite applications
• Detail-oriented with exceptional organizational skills
• Ability to manage multiple priorities seamlessly
• Proven background in customer service
• Sales ability to close consultation appointments is a plus
• Social media experience is advantageous

If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we want to hear from you! Please apply with your resume and cover letter detailing your relevant experience.

Benefits:

This position will include paid vacation and PTO which begins to accumulate during the first, full month of employment. Major medical, dental, and vision coverage are available after a 30-day probationary period. Employees can participate in the company-matched 401k program after a six-month waiting period.

To learn more about 101 Mobility visit our website at 101mobility.com

101 Mobility, LLC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, or veteran status.

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person