Customer Care Manager

Overview
This position is primarily responsible for managing office staff and field operations to maintain warranty contractual obligation for homes under warranty and ensures excellent customer service is provided to homeowners.
Company Overview: Beazer Homes is committed to employee wellbeing and life-work balance, offering development opportunities, a flexible time-off program, and an industry leading parental leave policy.
Primary Duties & Responsibilities

• Manages completion of all two/four and eleven month warranty lists and communicates/negotiates with staff and subcontractors on issues and complaints.
• Responds to quality issues where homeowner dissatisfaction is evident, including meeting with homeowners to review and resolves sensitive situations prior to formal complaints or litigation being filed.
• Initiates correspondence to staff other departments, state or local agencies, legal counsel and homeowners.
• Analyzes monthly warranty statistics and reports results to supervisor.
• Meets regularly with field staff to review field problems first hand, including Registrar of Contractors job inspections and ensures staff receives and complies with Customer Care training provided by Division/Beazer Homes.
• Conducts needs analyses and develops and maintains support organization to meet current and future projections.
• Maintains budgets on purchase orders issued to subcontractors and reimbursements to homeowners.
• Assists in managing/manages personnel matters
• May assist in coordinating safety program for Division by ensuring construction sites have required information posted or available for OSHA, making periodic inspections, representing Division at OSHA inspections and coordinating safety training program with Construction Department. Reports any safety issues to supervisor.

Education & Experience

• College degree preferred, but may substitute equivalent experience in construction industry.

Skills & Abilities

• Organization, management and follow-up skills.
• Strong interpersonal skills.
• Excellent written communication and negotiating skills.

Technical Knowledge & Experience

• Computer proficiency.

Physical Requirements

• May visit construction sites where temperature, weather, and noise may vary.
• May encounter electrical, dust, poor ventilation, dangerous machinery, moving objects, and toxic conditions.

Additional Responsibilities
The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Additionally, an employee's job duties may change at any time, in the company's sole discretion.
Personal Information Collection Notice for Job Applicants
In order to process your application, we will ask you to create an account and provide us with certain personal information, including your identification data (e.g. name, date of birth, driver's license number, contact details), education information, and professional and employment history. If you have any questions about our privacy policy or would like to learn more, please visit Beazer.com/privacy, which includes a link to an additional notice for California residents and which link can also be visited directly at Beazer.com/Californiaprivacy.
Equal Opportunity Employer