Address
Form of workUnleash YOUR Potential With Us
As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world's most challenging problems. No matter what your role is, when you join Knight Nation, you'll play an integral role in pushing us forward to become among the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We're seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.
kNEXT:
The Knights Experience Team is the kNEXT generation of HR and finance customer service! kNEXT uses a human-centered, proactive, and guided approach to support colleges and divisions. The team is made up of HR Specialists, Finance Specialists, Travel/Procurement Specialists, and Customer Care Coordinators who will provide information and support across campus, reduce administrative burden, and empower employees to learn and grow. Whether you need help logging into Workday or fulfilling common HR and finance requests, kNEXT is here to help answer many of your self-service transactional questions. What's more, all team members will monitor performance levels for kNEXT and Business Centers, maintain knowledge and training as appropriate and facilitate continuous improvement of Workday processes and employee experience.
The Opportunity:
The Customer Care Coordinator is responsible for supporting employees at the institution with questions, processes, and information to help them across a variety of subjects, including human resources, benefits, pay, travel, procurement, finance, and how to use Workday. They will have a broad knowledge base to help support the 80% of inquiries that can be easily answered and appropriately escalate more complex requests or processes to the appropriate specialists and offices for resolution. This is a front-facing customer role that will help find and provide solutions to help keep our faculty, staff, and students focused on the mission of education. In addition to providing first-level resolution to employee requests and process support, the Customer Care Coordinator will work on continuous improvement projects, maintaining accurate websites and knowledge bases, and finding unique solutions to customer needs.
Responsibilities:
Minimum Qualifications:
High School Diploma or Equivalent and 0+ years of relevant experience.
Preferred Qualifications:
Additional Application Materials Required:
Please submit cover letter and resume with application.
Special Instructions to the Applicants:
Hourly rate of pay for a well-qualified candidate is expected to be in the range of $15.66 - $18.79 per hour based on a combination of education and experience.
Are Benefits Important to You?
Working at UCF has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers:
Who Are We?
Founded in 1963 to fuel the region's talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It's one of the reasons U.S. News & World Report ranks UCF among the nation's top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor's degrees, master's degrees, Ph.D.'s., certificates, and more.
Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.
#LI-HYBRID
Department
kNEXT kNEXT
Work Schedule
Monday - Friday; 8:00 AM-5:00 PM
Type of Appointment
Regular
Expected Salary
$15.66 to Negotiable
Job Posting End Date
Veteran's Preference:
Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf
Equal Employment Opportunity Statement:
As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF's Equal Opportunity Statement can be viewed at http://www.oie.ucf.edu/documents/PresidentsStatement.pdf. As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.
As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world's most challenging problems. No matter what your role is, when you join Knight Nation, you'll play an integral role in pushing us forward to become among the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We're seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.
kNEXT:
The Knights Experience Team is the kNEXT generation of HR and finance customer service! kNEXT uses a human-centered, proactive, and guided approach to support colleges and divisions. The team is made up of HR Specialists, Finance Specialists, Travel/Procurement Specialists, and Customer Care Coordinators who will provide information and support across campus, reduce administrative burden, and empower employees to learn and grow. Whether you need help logging into Workday or fulfilling common HR and finance requests, kNEXT is here to help answer many of your self-service transactional questions. What's more, all team members will monitor performance levels for kNEXT and Business Centers, maintain knowledge and training as appropriate and facilitate continuous improvement of Workday processes and employee experience.
The Opportunity:
The Customer Care Coordinator is responsible for supporting employees at the institution with questions, processes, and information to help them across a variety of subjects, including human resources, benefits, pay, travel, procurement, finance, and how to use Workday. They will have a broad knowledge base to help support the 80% of inquiries that can be easily answered and appropriately escalate more complex requests or processes to the appropriate specialists and offices for resolution. This is a front-facing customer role that will help find and provide solutions to help keep our faculty, staff, and students focused on the mission of education. In addition to providing first-level resolution to employee requests and process support, the Customer Care Coordinator will work on continuous improvement projects, maintaining accurate websites and knowledge bases, and finding unique solutions to customer needs.
Responsibilities:
- Answer employee-based questions and requests, routing and escalating requests to appropriate providers when necessary.
- Identify and assess customers' needs and provide tools and support necessary to resolve customers' concerns.
- Provide Workday self-service guidance.
- Provide guidance on policy and procedure questions.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide transaction progress updates and track service level metrics.
- Identify the need for improvements and develop potential solutions to increase customer satisfaction and efficiency.
Minimum Qualifications:
High School Diploma or Equivalent and 0+ years of relevant experience.
Preferred Qualifications:
- One year of customer service experience.
- Demonstrate problem-solving skills.
- Higher education and Call Center experience highly preferred.
- Workday experience.
Additional Application Materials Required:
Please submit cover letter and resume with application.
Special Instructions to the Applicants:
Hourly rate of pay for a well-qualified candidate is expected to be in the range of $15.66 - $18.79 per hour based on a combination of education and experience.
Are Benefits Important to You?
Working at UCF has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers:
- Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
- Paid time off, including annual and sick leave and paid holidays
- Retirement savings options
- Employee discounts, including tickets to many Orlando attractions
- Education assistance
- Flexible work environment
- And more...For more benefits information, go to the UCF Employee Benefits page click here.
Who Are We?
Founded in 1963 to fuel the region's talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It's one of the reasons U.S. News & World Report ranks UCF among the nation's top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor's degrees, master's degrees, Ph.D.'s., certificates, and more.
Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.
#LI-HYBRID
Department
kNEXT kNEXT
Work Schedule
Monday - Friday; 8:00 AM-5:00 PM
Type of Appointment
Regular
Expected Salary
$15.66 to Negotiable
Job Posting End Date
Veteran's Preference:
Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf
Equal Employment Opportunity Statement:
As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF's Equal Opportunity Statement can be viewed at http://www.oie.ucf.edu/documents/PresidentsStatement.pdf. As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.
