Address
SalaryNow Hiring! Customer Care Coordinator
Southfield, MI
The world needs creative solutions. We need YOU!
Where the chemistry happens…
Under the direct supervision of the Customer Care Manager, this position is responsible for the entire order fulfillment process. The successful candidate will understand and follow defined Customer Care processes and procedures and serve as the BASF primary point of contact for customers.
Our dedicated Customer Care Team communicates with confidence and reacts quickly to resolve customers' issues. Whether it's answering a service question, directing customers to the BASF product expert, or following up on a shipment, we consider our Customer Care Team to be our problem solving and solution "champions", delivering winning results to customers.
In addition, at BASF we will provide you with the tools to manage your career. Once established within Customer Care, you may decide this is exactly where your future belongs or you may opt to focus on career opportunities in such areas as Supply Chain, Sales, Marketing or Procurement.
As a Customer Care Coordinator, You Create Chemistry By...
- Effectively and efficiently managing order to cash process activities such as expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and BASF’s ability to satisfy them.
- Understanding and following customer Non-Conformance process.
- Completing material availability inquiries and price discrepancy reporting.
- Performing concise and timely accounts receivables reconciliation.
- Contributing directly to supply chain initiatives of Days Sales Outstanding (DSO) including managing slow moving or aged inventory reduction via direct interaction with sales/product management and customers.
- Providing consistent quality service and acting as a liaison for customers and external service providers.
- Understanding and enforcing stated business rules and raise awareness to situations where resolution requires cross functional coordination
If you...
- Have a HS Diploma or equivalent with at least one to two years of professional experience (Internships included)
- Have a bachelor’s degree with at least one year experience preferred.
- Have computer proficiency with the Microsoft Office suite of products (Excel/Word) and web-based applications
- Have demonstrated ability to handle multiple PC applications.
- Have ability to interact with the customer in a helpful and friendly manner and to understand customer needs and work well in a team environment.
- Have ability to set priorities and manage time in a dynamic work environment.
- Have strong oral and written communication skills and strong problem-solving skills.
It is Desired:
- A degree in Supply Chain management or Logistics. Knowledge and understanding of supply chain process, materials planning.
- Knowledge and/or skills in SAP
- Developed business acumen.
- Knowledge of Non-Conformance Management (NCM) process
- Basic knowledge of eCommerce platforms
Then...
Click below to Belong@BASF!
Create Your Own Chemistry when taking advantage of our Total Rewards.
At BASF you get more than just compensation, Medical & Dental. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Our Periodic Table of Benefits includes some additional perks below for starters…
- Flexible Work Arrangements whenever possible
- Retirement Benefits
- Maternity/Paternity Leave, Infertility & Adoption reimbursement
- Mentoring & Development Programs
- Employee Discounts
- Pet insurance
- Matching Donations to your favorite cause
- Access to our BASF Wine Cellar and much more!
Privacy Statement
BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.
Equal Employment Opportunities
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
Applicants must be currently authorized to work in the United States on a full-time basis.
