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SalaryWe know that BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM!
How would you like to be a part of a team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America’s top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.
Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.
At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer-inspired means that we reflect the diversity of the consumers we serve.
A position with PulteGroup offers a rich, fulfilling, and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let’s talk about your career with PulteGroup!
JOB SUMMARY: This position is responsible for being the first point of contact for homeowners requesting warranty service. The coordinator will conduct an initial analysis of the customer issue to triage and determine the appropriate course of action.
How would you like to be a part of a team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America’s top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.
Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.
At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer-inspired means that we reflect the diversity of the consumers we serve.
A position with PulteGroup offers a rich, fulfilling, and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let’s talk about your career with PulteGroup!
JOB SUMMARY: This position is responsible for being the first point of contact for homeowners requesting warranty service. The coordinator will conduct an initial analysis of the customer issue to triage and determine the appropriate course of action.
DUTIES AND RESPONSIBILITIES:
- Coordinate division response to customer warranty calls:
- Receive initial customer requests for service
- Conduct initial analysis of customer issue to triage and determine the appropriate course of action
- Coordinate Customer Care Manager response
- Document requests in the service and scheduling system
- Process work orders in the service system
- Effectively manage large amounts of incoming calls and emails
- Build sustainable relationships of trust through open and interactive communication
- Address complaints, provide appropriate solutions and alternatives within warranty guidelines and time thresholds, and follow up to ensure resolution
- Assist in determining and documenting the root cause
- Track and report division service levels, satisfaction, response rates, and costs
- Ensure the division complies with service history information and company retention requirements
- Support claims/risk filings
- Perform related administrative duties, as assigned
SCOPE: (decision making, size of the organization, budgetary, etc.)
- Decision Impact: Division
- Department Responsibility: Single
- Budgetary Responsibility: No
- Direct Reports: No
- Indirect Reports: No
REQUIRED EDUCATION:
- Minimum High School Diploma or equivalent
- Associate degree preferred
REQUIRED EXPERIENCE:
- Proven customer support experience
- Strong emphasis on quality of service and follow-up
- Customer orientation and ability to adapt/respond to different personality types
- Excellent communication and listening skills
- Analytical ability necessary to perform root cause analysis
- Highly conscientious/well-organized
- Strong computer skills
- Ability to multi-task, prioritize, and manage time effectively
- Conflict resolution skills
- Additional consideration will be given to candidates with experience working within Microsoft Office Suite and CRM database management software
PAY RANGE
- $57,100 - $71,400 per year
- Hired applicant will be eligible to receive an annual bonus
PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
We are an
equal opportunity employer
and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.This Organization Participates in e-Verify
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
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