Customer Care Coordinator

Department(s):Customer Care

Reports to: Manager, Customer Experience and Operations

FLSA Status: Exempt

Job Summary

ModifyHealth is a fully funded startup located in Alpharetta, GA. Our mission is to help change the lives of the 30-45 million Americans suffering from GI conditions such as IBS and celiac disease where dietary modification is the recommended treatment. The management team recently helped lead an Atlanta area company from startup through public offering on the NYSE and we’re ready to get started again. Join us if you thrive in a fast-growth startup environment!

We are currently seeking a Customer Care Coordinator to provide world-class support for our customers and sales team. At ModifyHealth we will change lives by making dietary modification simple. Candidates should have a positive attitude and service mentality.

Essential Job Functions

• Works directly with patients to answer questions and provide the support needed to help them get the most out of our program
• Responds to email inquiries in a timely and professional manner
• Documents inbound leads into our CRM, ensuring data is accurate and complete
• Handles customers’ concerns/complaints when things don’t go as planned. Exceeds expectations, turning a potentially negative experience into a positive one
• Pro-actively advises the management team on positive trends or any persistent issues to help us improve our service and patient impact
• Builds strong relationships with business leaders across the organization and develops an understanding of their issues, challenges and opportunities to help

Minimum Requirements

• At least 3 years Customer Care experience
• Working knowledge of MS Word, Excel, PowerPoint and Outlook

Abilities Required

• Strong interpersonal skills
• Strong communication skills, both written and oral
• Strong organizational skills

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Type: Full-time

Shift: Thursday-Monday 10:00 AM- 7:00 PM or Friday-Monday 9:00 AM - 8:00 PM.

Hourly Range: $16.00-$21.00 an hour.

Work Remotely

• Yes

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 3 years (Preferred)

Work Location: Hybrid remote in Alpharetta, GA 30005