Customer Care Associate

The Ohio State University (OSU) 

1562 North High Street

Columbus, Ohio 43210

Customer Care Associate

$15.75 per hour

10am - 4pm, Monday - Friday

 Full-time position; Full benefits package

Propark Mobility is one of the best Parking and Mobility companies in the world. 

With hundreds of locations coast to coast, Propark employs the most motivated and aspirational Parking Professionals found anywhere.

This is a great opportunity for upward mobility!

Don't walk, but run to submit your application today. 

Want the full story?  Keep reading!

What Propark will provide for you:

• Amazing management team who will truly care about you.
• Flexible scheduling as well as the opportunity for overtime.
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Paid Holidays, Vacation, Wellness, and a paid day off for your birthday!
• Opportunities to build a career – many in our senior management teams began their careers in this role!

A typical day might include: 

• Greet customers in a friendly manner, is responsive and timely with correspondence and problem resolution, and display a caring attitude while answering calls or at the front counter.
• Develop a rapport with the customer base that uses The Ohio State University parking system, a large, complex parking operation located on a college campus.
• Develop proficiency in the use of computer systems used to answer customer calls, sell customer permits, manage customer accounts, and track customer issues.
• Assist visitors, students, faculty, and staff of The Ohio State University obtain and purchase parking permits.
• Complete cashiering procedures when processing a sale, refund, or return, and maintain all accounting reports and processing records for transactions, as required.
• Adhere to standard responses when making and receiving calls and addressing routine inquiries.
• Assist customers in paying or disputing citations and modifying or updating account information.
• Remain up to date on any parking system information that may need to be relayed to customers.
• Respond to all requests received in the Welcome email account for new Medical Center Orientation employees.
• Demonstrate continuous process improvement by providing feedback to management about the parking system and online permit system.
• Maintain the electronic document filing system by scanning physical documentation and linking it to the customer’s account.
• Perform permit fulfillment and mailings.
• Prepares citation letters for mailing.
• Other related duties as assigned.
• Other special projects as assigned by location management. 

Qualification you will have:

• Education

  • High school diploma or GED required.

  Experience

  • Strong customer service experience.
  • Strong understanding of computer systems.
  • Call center experience is preferred but not required.
  • Knowledge of Microsoft Office applications, including Excel, Word, Power Point, and Outlook.

  Skills

  • Ability to communicate professionally and effectively.
  • Excellent phone, interpersonal, and organizational skills.
  • Ability to speak, read, and comprehend the English language.
  • Bilingual abilities are a plus
  • Must be open to feedback, differing opinions, and other points of view.
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrates the ability to seek improvement.
  • Excellent teambuilding and interpersonal skills.

The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands: The employee will be required to stand, walk, sit, use hands-to-fingers, handle tools or controls, reach with hands or arms, talk, and hear. Employee must occasionally lift and/or move objects up to 25lbs. 

Work Environment: The employee may be subjected to weather conditions prevalent at the time. The employee is regularly exposed to fumes and airborne particles. The noise level in this work environment can range from minimal to moderate.