Customer Care Associate

Job Details
Job Location
Headquarters [9009] - G&A - Washington, DC
Position Type
Full Time
Job Shift
Weeknight Evening
Description
Your Future Starts With Us
We'll invest in your future and career growth. Are you looking for more exciting challenges and the chance to advance your career? For almost 70 years, Colonial Parking has led the industry in accelerating careers and training and providing opportunity-rich and people-focused environments. As a result, we continue to grow and add challenging opportunities throughout the DC, Maryland, and Northern Virginia metropolitan areas.
The Customer Care Associate continuously works to improve the level of service we extend to our clients and parking customers, particularly with respect to incoming intercom calls, telephone calls, emails, and all aspects of customer contact within the Remote Management Center. Maintains a positive attitude while working with customers and clients in a fast-paced environment. Quickly identifies and resolves customer inquiries and adjusts quickly to the changing demands of daily priorities in a professional manner. Flexible schedule and weekend availability required.
Qualifications
Minimum Job Qualifications

• Associate's degree or two years experience in hospitality or service-related industry is required.
• A minimum of years of experience in a call center environment with high-level interactions with customers and clients are required.
• Familiarity with live and shared documents

We are an AA/EEO/Veterans/Disabled employer.
Employer participates in E-Verify.
We maintain a drug-free workplace and perform pre-employment substance testing.