Customer Care Analyst I

As a Customer Care Analyst, you’ll provide customer service via multiple communication channels to our customers. You will be the voice our customers turn to for clarity, support, and guidance. Come work with a team of dedicated customer service professionals at a company that can amplify your strengths and empower your career.

Class begins 03/21/2024

MUST be able to work full-time hours Monday - Friday 8:00 a.m. - 4:30 p.m. CST during training
Hours after training are Monday - Thursday from 9:00am - 5:30pm CST and Friday's from 8:30am - 5:00pm CST

WHAT WE CAN OFFER YOU:

• Hourly Wage: $19.00, plus annual bonus opportunity.
• Benefits and Perks, 401(k) plan with a 2% company contribution and 6% company match.
• Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
• Regular associates receive 11 paid holidays in 2024, which includes 2 floating holidays that are added to your prorated personal time to be used at your discretion.
• Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 40 hours of personal time in 2024, which is prorated based on the start date. Additionally you will receive two floating holidays in 2024 by way of personal time that may be used at your discretion.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Respond to and resolve customer requests effectively via multiple communication channels such as phone (to include inbound and outbound calls), written/email correspondence, etc., all while providing exceptional customer service
• Work in a fast-paced, ever-changing, and diverse production environment, which includes multitasking, system utilization, and accurately entering data to handle entire requests from start to finish, all while meeting deadlines and performing successfully.
• Develop and maintain effective working relationships with internal and external parties, including customers, team members, business partners, and other stakeholders.
• Meet (or exceed) department standards related to attendance, productivity, and quality to achieve an effective level of customer service.
• Excel in service recovery by turning complaint/error situations into opportunities for positive customer experiences with every contact.

WHAT YOU’LL BRING:

• Proven ability to provide quality and thorough customer service while demonstrating solid attention to detail and ability to make sound, justified decisions.
• Excellent human relations skills, along with strong verbal and written communication skills.
• This position will require you to provide your own high speed internet connection with 50 megabits per second is required and 150 megabits is recommended for best results.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Ability to work at our home office located in Omaha, Nebraska, for training and then in a hybrid environment.

PREFERRED:

• Insurance product knowledge and/or prior call or contact center experience
• Ability to multitask effectively, work under pressure, meet deadlines, and adapt to changing customer needs.
• Experience with the application of policies, practices and procedures in a business environment.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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