Customer Care Agent Hybrid Remote

Work in a Hybrid Role, 3 days a week in office 2 days a week from home- We have immediate openings for Customer Service Representatives, to support our customer base working in this hybrid role.

If you enjoy talking to people and helping them, want to grow your career and are passionate about quality Customer Service we have just the opportunity for you!

Job Responsibilities:

Your specific duties in this role will include, but are not limited to:

· Assist customers with their inquiries via inbound and outbound calls

· Communicate clear and accurate information

· Customer account updates/maintenance

· Finding resolution for customer problems and issues

· Assisting with customer retention

· Serve as the customer’s advocate, working closely with other departments to ensure timely resolution of customer issues

· Escalate more complex issues as needed

· Renew customer contracts; educate customers regarding service options and handle billing issues.

Job Requirements:

Specific qualifications for the role include, but are not limited to:

· 1-2 years customer service related experience

· Computer Skills- MS office, typing skills

· Excellent communication and telephone skills

· Ability to multitask

· Ability to work well under pressure.

· Strong troubleshooting abilities

· Work efficiently and effectively both independently and with a team

· Able to manage difficult customer situations and respond promptly to service requests to meet customer needs.

· Strong follow up skills

Home Office Requirements include, but are not limited to:

· Dedicated workspace with consistent power supply for individual use during working hours

· Fast, reliable and secure internet connection that is hard wired to the modem

· Computer and phone equipment will be supplied

Benefits:

We provide a competitive compensation and benefits package, including:

· Medical coverage

· Dental coverage

· 401(k)

· Paid Vacation & Holidays

The hourly pay rate is $20 per hour.

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Split shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person