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Form of work
SalaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Advocate. In this role, you will be responsible for providing exceptional customer service and support to our clients. You will serve as the main point of contact for any inquiries or concerns and ensure that issues are resolved in a timely and satisfactory manner. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work well in a fast-paced environment.
Responsibilities
- Provide excellent customer service and support to clients via phone, email, and chat
- Respond to customer inquiries and concerns in a timely and professional manner
- Troubleshoot and resolve customer issues, escalating to management when necessary
- Maintain accurate and up-to-date customer records in our database
- Proactively identify customer needs and recommend appropriate solutions or products
- Collaborate with cross-functional teams to ensure customer satisfaction and retention
- Assist in organizing and conducting customer training sessions and webinars
Requirements
- High school diploma or equivalent
- Previous experience in a customer service role preferred
- Excellent written and verbal communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Proficient in Microsoft Office Suite
- Familiarity with CRM systems is a plus
Benefits
- Competitive salary and commission structure
- Comprehensive health, dental, and vision insurance plans
- 401(k) retirement savings plan with employer match
- Flexible work schedule options
- Opportunity for growth and career development
