Customer Advocate Representative

What will you do?

• This position is responsible for all daily communication on projects to Schneider Electrics internal Project Managers
• The daily sales interactions include project monitoring, managing internal VIP customers, coordinating logistics to and from the customer, final order processing, while maintaining positive and strong customer relationships
• Resolve customer complaints; consult with production, shipping, warehouse or common carrier personnel to trace missing or delayed shipments
• Analyzes and evaluates problems with communication and/or processes related to scheduling production orders through the plant and recommends solutions
• Provide customer resolution for complex installations restoring customer application and confidence in Schneider Electric product
• Ability to handle and process customer complaints and concerns in a professional manner
• Technical expertise, analysis, and reporting for customer complaints on products

What skills and capabilities will make you successful?

• The ideal candidate will possess excellent customer service skills with the ability to excel under high pressure and time sensitive situations
• You will need to be able to work independently as well as collaboratively with a small Customer Service department
• Strong Customer focus; demonstrated ability to develop and maintain positive customer relationships
• Capable of establishing own tasks list and work with little supervision and make independent decisions to meet customer deadlines
• Must have the desire and ability to learn products relevant to assigned customer base
• SAP experience

What's in it for you?

• Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more.

Who will you report to?

• Plant Manager

Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
₠25.7bn global revenue
137 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.