Customer Accounts Advisors

Basic Function

Assisting the Customer Accounts Department in lease agreement renewal

Reporting

Reports directly to the General Manager (or Customer Accounts Manager with GM direction)

Primary Responsibilities

• The acquisition and maintenance of customers
• Direct immediate contact with customers who have not renewed their lease agreement(s)
• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Document all customer promises and update customer information in the store computer system
• Assist with merchandise returns and customer deliveries as directed by GM
• Perform responsibilities of the Customer Accounts Manager when directed
• Other tasks as assigned by management
• Safely operates company vehicle
• Load, secure, and protect product in company vehicle

Position Requires

Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds.

Good communication and interpersonal relationship skills

Strong telephone etiquette

Good organizational skills

Neatly groomed appearance

Good driving skills

Licensure and Background Requirements

Satisfactory MVR (driving record), DOT physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid driver’s license, and compliance with the Company’s Driver Qualification Policy.