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Form of workJob Description
It’s Your Career. Own it!
We make it easy to own your success. At Rent-A-Center, we have a no credit, worry-free policy. That’s because we believe in putting people in control of their futures. This same belief extends to our talented, customer service minded team members. We help you make your career what you want it to be in a retail type environment.
Customer Account Representative Position Summary-
The C.A.R manages rental accounts, meets company expectations by collecting on current and past due accounts while adhering to company standards, policies, and procedures. This role positively impacts customer growth and revenue through sales activities, account management, and providing total customer satisfaction.
Requirements / Responsibilities:
Account Management-
- Maintain accurate records of Customer Account activity, including current and past due accounts
- Review past due accounts and communicate in person and via phone with the customers to promote timely payments
- Complete customer service calls in a timely manner as assigned
- Follow all policies and procedures and adhere to all standards
Delivery and Pick-Ups-
- Proper moving and handling to load/unload the truck, or other vehicles, per policy to safely protect coworkers and merchandise
- Safe transportation and delivery of the merchandise to customer homes in the Company provided vehicle as assigned
- Install and set up merchandise, and instruct customers on the proper use of merchandise
Sales and Showroom-
- Greet and assist customers on the sales floor
- Obtain new rental orders on the sales floor and over the phone
- Prospect for new business by telemarketing and distributing print materials
- Refurbish merchandise to like new condition
- Keep the showroom, backroom, and all store areas neat, clean, and organized
Other Requirements:
- Valid driver's license
- High school diploma or GED
- Flexible work schedule
- Stand for long periods of time
- Ability to lift up to 100lbs, with assistance if needed
- Bi-lingual is a plus
Why should you work at RAC?
Move your career to the center of an industry-leading company. We make a point to promote from within. Endless growth potential? The chance to work with top brands and top talent? Yes, you can do all that & more!
We care for our employees!
How would you like to have Sundays off? Yes, every Sunday. How would you like to get paid every Friday? Yes, every Friday. We offer a comprehensive and competitive benefits package that includes everything from health insurance to a 401(k) and generous paid time off. Great monthly and quarterly bonuses are out there for you too. But you’ll find the real benefits of joining us comes from within. You can work your way to the future you want. We’ll help you own it!
Rent-A-Center (commonly referred to as RAC) is an American public furniture and electronics rent-to-own company based in Plano, Texas. The company was incorporated in 1986 and as of 2014 operates approximately 2,972 company-owned stores in the United States, Puerto Rico and Mexico, accounting for approximately 35% of the rent-to-own market in the United States based on store count.
