Customer Account Manager

Come work with the highest-rated and fastest-growing Pest Control Company in Kentucky! We're local, family-owned, and have a great team and family culture.

We are looking for a qualified Account Managers for our office in Lexington KY. We have both seasonal and full time positions available. Your role is to provide quality sales and customer service via email, phone, and text to the thousands of customers in the Kentucky, Nebraska, and Iowa. Responsibilities would include customer service, sales, billing, scheduling, and customer retention. Ability to use computers efficiently and learn new systems is a must. Ability to talk confidently on the phone is a must. A successful Account Manager needs to have experience with a variety of office software (email tools, spreadsheets, and databases) and be able to accurately handle sales duties. Ultimately, an Account Manager ensures a smooth onboarding for each and every new customer, takes care of each current customers' needs and ensures that each customer stays for years to come.

Responsibilities

• Help onboard new customers and get them scheduled.
• Provide quality and confident customer service to customers in the Kentucky, Nebraska, and Iowa through email, phone, and text.
• Manage a sales flow.
• Manage a leads list.
• Sell Pest Control services over the phone to potential inbound customers calling or emailing for a quote.
• Resolve concerns, billing issues, or answer questions regarding our services in a timely manner.

Skills

• Experience as an ISR, CSR or Office Manager.
• Must have strong attention to detail.
• Must have the ability to multitask and work in a fast-paced environment.
• Must be able to learn new systems and protocols on a computer, be tech-literate, and be adaptable to technology.
• Familiarity and proficiency with email, Google Drive, and other basic office programs.
• Excellent time management skills and ability to multi-task and prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills in a fast-paced environment.
• A creative mind with an ability to suggest improvements.
• High School degree; additional qualification as an Administrative Assistant or Secretary will be a plus

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Performance bonus

Application Question(s):

• Tell us a little bit about yourself. What are your hobbies, interests or what do you do for fun?
• Why do you want to work at Kentucky Pest Control? What past work or life experiences make you think you'd be a good fit for this role? Please provide 3-4 sentences. Applications that do not answer these questions will not be considered for employment.
• Why are you leaving your current employer?

Experience:

• Customer service: 4 years (Preferred)

Ability to Relocate:

• Lexington, KY 40511: Relocate before starting work (Required)

Work Location: In person