Customer Account Manager

The Customer Account Manager is the primary point of communication for our existing customers with involvement from proposal through product development and full rate production. This role will oversee the execution of contracts and manage customer relationships, while collaborating with internal teams to deliver quality products on time and on budget. As part of these duties, they will collaborate directly with customers and internal teams including Business Development, Program Management, Engineering, Operations, Quality and Finance to ensure that requirements are met.

The right candidate will:

• Be a highly organized self-starter that thrives in a growing and changing team environment.
• Understand the big picture while diving into the details at the same time.
• Respond with a strong sense of urgency to customer and production needs.
• Be collaborative and form strong relationships with internal colleagues and customers

Essential Functions (Not Exhaustive)

• Act as the customer advocate internally and communicate the voice of the client directly back to key stakeholders within TT Electronics’ divisions and businesses, driving alignment on customer pain points.
• Plan and lead customer on-site visits to meet company policies and regulations
• Manages booking and revenue forecasts in line with SIOP and Pipeline reviews
• Interfaces with various teams to develop marketing and sales strategy, pricing policy, and sales forecasts.
• Negotiation of contracts and contract changes.
• Manage customer inquiries, providing detailed production updates, quoting and negotiating fees, and processing customer orders in compliance with various industry and customer standards.
• Develop new opportunities outside of Business Development scope of work.
• Collaborate with Business Development, Engineering, Program Mgmt, Quality, Supply Chain, and Manufacturing teams to support addressing customer requests/needs
• Responsible for maintaining data integrity, including order entry, promise dates for orders, change activity, quotes, forecasts, customer scorecards, etc. within internal and external systems.
• Communicate progress/status of accounts to internal and external stakeholders

Key Measures

• Voice of the Customer (VoC) scores
• Customer scorecard accuracy with timely feedback on corrections
• Timely and accurate inputs to the SIOP demand process.

Experience & Education

• Bachelor’s Degree in a related field (business, finance, etc.) preferred.
• One to three years of previous Inside Sales and/or Customer Service experience in a manufacturing environment preferred but not mandatory.
• Proven verbal and written communication skills to effectively communicate with a wide audience of internal and external customers.
• Experience with Epicor and / or Salesforce strongly preferred.
• Experience in the Aerospace and Defense industry a plus.
• Computer proficiency--Intermediate level in Microsoft Office.
• Commitment to work with a hands-on approach in a team atmosphere is required.
• This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Application Question(s):

• What are you targeting for pay?

Experience:

• Customer Account Management: 3 years (Required)

Work Location: In person