Custom Art Framer

Responsibilities:
- Supervise and manage a team of customer service representatives
- Provide guidance and support to team members, ensuring high-quality customer service
- Analyze customer service data and metrics to identify areas for improvement
- Develop and implement strategies to enhance customer satisfaction and retention
- Handle escalated customer inquiries and complaints, resolving issues in a timely manner
- Collaborate with other departments to ensure seamless customer experience
- Train new employees on customer service procedures and company policies
- Monitor team performance and provide regular feedback and coaching

Requirements:
- Fluent in English and Spanish, with excellent verbal and written communication skills in both languages
- Proven experience in a customer service management role
- Strong leadership skills, with the ability to motivate and inspire a team
- Ability to analyze data and make data-driven decisions
- Excellent problem-solving and negotiation skills
- Multilingual abilities are a plus
- Knowledge of sales techniques and strategies is preferred

We offer competitive compensation, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and make a difference in our customers' lives through exceptional customer service. Apply now!

Job Types: Full-time, Part-time

Pay: $16.50 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person