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SalaryAbout Us
The JW Marriott Nashville Hotel offers the ideal location for leisure, business and meeting guests in the heart of downtown Nashville, adjacent to the state-of-the-art Music City Center. The first-to-market JW Marriott property includes 533 guestrooms, inclusive of 37 suites, along with a broad array of amenities. The 33-story hotel features 50,000 square feet of indoor function space, an expansive 10,000 square-foot outdoor pool and lounging deck overlooking the city skyline, Bourbon Steak by Michael Mina, as well as a 15,000 square foot event lawn.
Owned and operated by Turnberry, the JW Marriott Nashville is located at 201 8th Ave. South, Nashville, TN. To learn more, visit the official JW Marriott Nashville website or follow the hotel on social media via Facebook, Instagram and Twitter.
Position Summary
As the primary contact for guest interaction in the lobby bar, the Cumberland Bar Lounge Server is responsible for selling and serving food and beverages using their knowledge, hospitality and service skills. Duties include: making menu suggestions, delivering food and drinks to lounge tables, describing the dishes to guests, recommending wine selections, overseeing table maintenance, monitoring guest satisfaction, and assisting the kitchen in expediting the service process to maintain the flow of service throughout the dining room. Must be pleasant, conscientious, and professional with excellent knowledge of food and alcoholic beverage selections.
Responsibilities:
- Sell and serve cocktails, beverages, and food
- Understand and perform job duties to the expectations of the JW Marriott Nashville and the restaurant Service, Food, Beverage, and Wine manuals
- Perform all side work applicable to assigned station
- Participate in Pre-Shift meetings and learn new menu items
- Welcome all guests and ensure guests receive responsive, professional, and gracious service at all times
- Assisting the kitchen in expediting the service process in order to maintain the flow of service throughout the dining room
- Describes lounge features as needed (including changes and additions)
- Answer any questions about the bar menu, the wine list or any other inquiries the guest may have
- Liaise with support staff to ensure communication at all times about wants and needs of guests
- Understand the order taken and any changes in the menu, dietary restrictions, food allergies, etc
- After serving each course, monitors guest for satisfaction
- Oversee table maintenance working with Bussers in clearing and re-setting tables
- Make sure that the guest’s check is accurate and presented promptly with a “thank you”
- Ensure that change or charge slip is returned to the guest in a timely manner
- Maintain a clean, safe environment all times in the Lobby Bar
- Perform additional duties and projects as assigned
Qualifications:
- Ability to speak, read, write and understand English
- Must be able to read and write to facilitate the communication process
- Requires good communication skills, both verbal and written
- Must possess basic computational ability
- Must possess basic computer skills. Must have complete knowledge of POS system
- Knowledge of the appropriate table settings and service ware
- Ability to describe all menu items, prices and methods of preparation. And to use suggestive selling techniques to encourage the guests to choose items that are house specialties
- Must have complete knowledge of and use the service guidelines outlined in the Front Server Manual
- Must have complete knowledge of products and specifications that is outlined in the dinner menu matrix and the cuisine, beverage and wine manual
- Professional demeanor appropriate for a luxury environment
Education:
- High school or equivalent education required
Social Media
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