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Salary Project: CA Lifeline
Start Date: 02/05/2024
Job title: CSR 1
Remote Position
Payrate: $16.50/bilingual
Work schedule: Must be available 7AM to 7 PM PST, Monday through Friday
Testing Required: Waived
Primary Languages - Cantonese, Mandarin
Additional languages: Spanish, Korean, Japanese, Vietnamese, and Tagalog
Remote; CA, TX, AZ (Only)
JOB SUMMARY: The Client Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.
EDUCATION/EXPERIENCE: High school diploma or GED required, Associate degree is preferred; ability to maintain confidentiality and security of all information; ability to comply with current and updated policies and procedures; ability to interact courteously and effectively with a diverse population; cultural competency; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently; proficient in the use of Microsoft Office products, must be able to remain in a stationary position for an extended period of time; occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds; work is constantly performed in an office environment.
JOB RESPONSIBILITIES:
1. Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
2. Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
3. Follow standard operating procedures to ensure consistency and accuracy
4. Address customer's inquiries and resolve problems to ensure that appropriate changes are made
5. Refer unresolved customer grievances to designated departments for further investigation
6. Communicate with supervisor regarding any potential needs or concerns
7. Perform data entry accurately
8. Perform other duties as assigned by management
BYOD requirements
ABSOLUTELY NO CHROMEBOOKS OR TABLETS
BYOD systems should be running a fully patched modern OS such as Windows 10 or Mac OS 10.14 (Mojave) or higher. Additional minimum specifications include:
Client Core i5 Processor with 8GM memory
256GB hard drive
Windows 10 or other fully patched modern OS
1 USB Type C 3.1 Gen 2 port (for headset)
1 RJ-45 connection for wired network connection to router
Wired headset and microphone with a USB Gen 2 or newer connection
Video capability for Zoom calls
Internet Connectivity:
Wired internet connection from computer to router or modem
Download – 20 Mbps minimum
Upload – 5 Mbps minimum
An attestation of speed is required. Each agent shall access
www.speedtest.net and submit a screen shot of the results.
*** does not recommend and cannot accept tablet platforms (iPad, Chromebook, others) for AWS use as a BYOD device because the functionality of those platforms cannot be guaranteed and present problems/challenges for *** to support.
Important thing though is most will get a later shift so they need to be okay with working until 7pm PST
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
