Csr - Customer Service Representative

Customer Service Representative - Job responsibility

Expanding high-volume plumbing service company is looking to on-board a new Customer Service Representative with exemplary office skills. This is a full-time position.

Hours for the role are Monday through Friday, and are 8 hour shifts. Our Office is open from 7:00 AM to around 6:00 PM daily. After training concludes the candidate will be responsible for a shift every other Saturday.

The candidate will be trained to:

• Answer telephone and schedule incoming service calls
• Make customer follow-up calls
• Dispatch technicians to jobs
• Follow set communication procedures, guidelines and policies
• Participate in various marketing efforts
• Answer website scheduling requests
• Track advertising sources
• Go the extra mile to engage customers

A Candidate with previous experience with the ServiceTitan Platform will be given special consideration for this position. Experience & knowledge of the plumbing field/other trades will also be given special consideration

Other skills given extra consideration include:

Light bookkeeping experience

Excel/Google Sheets/Basic Spreadsheet experience

We are looking for a candidate with:

• Excellent communication skills
• Data Entry Skills
• Ability to multitask, prioritize, and manage time effectively
• Administrative Writing Skills
• Strong phone contact handling skills and active listening

We offer superior benefits that are unmatched in our industry, including:

• Health & Dental Insurance
• 401K Program
• Excellent Starting Wages
• Career Advancement
• Paid Holidays
• Positive Team Atmosphere

The starting pay for the role will range from $20.00 to $25.00 an hour depending on previous experience and skills.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Flexible schedule
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Bohemia, NY 11716: Relocate before starting work (Required)

Work Location: In person