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SalaryNesco REsource, a national staffing company, is partnering with a leading manufacturer to identify a Manager of Customer Service
| Manager, Customer Service Representatives |
| The ideal candidate will possess strong listening, communications & phone skills. Should excel at problem solving, conflict resolution, analyzing information, building relationships and multitasking. Must possess the drive, determination, and personality to provide our customers with world class service levels from quotation, order fulfillment, through post sales service & support |
| Job Qualifications |
| Experienced Hands-on manager who is actively involved on a daily basis |
| Ability to drive outside sales calls, upsells & motivate the inside sales team |
| Highly motivated team player with strong initiative & desire to succeed |
| Must be effective in handling problems in the workplace including anticipating, identifying & solving problems as necessary |
| Ability to work well in stressful situations |
| Readily available to coach, mentor & develop CRS team |
| Prior managerial experience preferred |
| Job Requirements |
| Computer proficiency in MS Office tools including email & excel is desired, as well as familiarization with CRM tools such as Salesforce & Made 2 Manage is a plus. |
| Entering sales orders accurately and promptly as received, ensuring the relevant details, such as customer contact information, dates, pricing, quantity & shipping data is accurate for processing. |
| Resolve customer issues regarding any product and/or processing dissatisfaction such as; shipping discrepancies, invoicing requests, and return of any defective product. |
| Ability to recommend and upsell customers on new equipment purchases |
| Keep track of aged orders and make sure they ship in a timely manner |
| Process credit card transactions to receive payment at customer's request |
| Answer all emails on request for quotes in 24 hr. time frame for both current and potential new clients |
| Ability to work in a fast paced, self-directed environment, while being a team player. |
| Excellent communication, telephone, computer, email & customer-centric skills required |
| Effective time management skills and ability to multi-task day to day activities |
| Self motivated, able to think quickly |
| Capable & comfortable to present detailed reports to senior management |
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
