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The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.
Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match. Job Description:
Physical Requirements:
Working Environment:
Orlando Resort at Championsgate
The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.
Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.
The primary responsibility of this position is to serve food and beverage items to the guests following the procedures taught during training. Serve guests quickly and efficiently with complete knowledge of food and beverage menus. Adept at all service functions while interacting with guest and maintaining a clean, safe and professional environment.
Responsibilities: - Greet all guest with enthusiasm and friendliness
- Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries or requests
- Effectively merchandises food and beverage menus in an informative manner, friendly and enthusiastic manner
- Communicates with food and beverage staff to ensure guest satisfaction
- Clean and resetting of dirty tables according to standards
- Cleaning and polishing of water glasses and silverware
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Prepares dining room and work area for either opening or closing accordance with company standards
- Set tables with clean pressed linen, china, silverware and glassware
- Ensure dining room furniture and floors are kept clean and arranged
- Attends staff meetings to receive information and direction
- Contributes to a professional workplace that maximizes employee moral, productivity and effectiveness. Works well with a diverse FOH and BOH staff
- Performs additional responsibilities although not detailed, as requested by a manager
- Insures responsible service of alcohol by following all legal requirements including carding and consumption
- Accurately takes food and beverage orders from guests and promptly records all transactions in the Micros system. Maintains guest tabs and facilitates payment following procedures
- Serves food and beverage to guests following company steps of service and adheres to service times
- Follows daily checklists and side work. Set-ups, stocks and breakdown of service and dining room following procedures. Completes all assigned cleaning duties. Complies with direction and instruction from the management team
Qualifications:
- Maintains full knowledge of menus, recipes, wine, liquor, beer, and any other pertinent information
- Constantly increasing knowledge of food, wine, beer, liquor and other products and services
- Commitment to quality service, and food and beverage knowledge
- Must have strong communication skills
- Ability to work calmly and effectively under pressure
- Must have problem solving abilities, be self-motivated and organized
- Must be able to work under moderate supervision
- Must have an unexpired tips certification
- Maintains a clean and professional image at all times
- Speaks to guests with enthusiasm at all times
- Ability to understand and follow written and verbal instructions
- Must be able to work flexible shifts and schedules, including weekends and holidays
- Must be at least 21 years of age
- Must be able to demonstrate competency as outlined in the training schedule
- Excellent people skills and outgoing personality
- Experience in a hospitality industry in similar position
- Previous guest service training in a luxury resort environment
- Must have knowledge of the floor plan and table numbers as outlined in training
Physical Requirements:
- This position will spend 95% of the time standing and 5% of the time sitting
- The individual must be able to transport up to 50 pounds on occasion and up to 35 pounds regularly
- Ability to bend and reach above head holding up to 10 pounds frequently
Working Environment:
- Occasional environmental exposures to cold and heat
- Must show ability to work in a fast paced environment
- Ability to work in a team oriented environment
- Possesses stamina and energy to remain active and move quickly for up to 10 hour shifts
- Ability to hear, understand and respond to guest and staff requests in a loud environment
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
