Crisis Intake Specialist- Bilingual in Spanish or Hmong

Crisis Intake Specialist- Bilingual in Spanish or Hmong

Job description

Our Purpose: The mission of Harbor House is to serve all people impacted by domestic and sexual violence, lead the shift in perception of violence, and advocate for lasting social and policy change.

Our Vision of the future: To have our community fully educated and
engaging in healthy relationship actions, so our whole community can be safe,
respected, and free of domestic and sexual violence.

Crisis Intake Specialist- Bilingual in Spanish or Hmong

Are you looking to make a difference for an organization that has a profound impact on the community? Harbor House is an agency in Outagamie and Calumet Counties committed to the awareness and prevention of domestic and sexual violence. As passionate coordinators, Harbor House constantly seeks to start, drive, and shape the conversation around domestic and sexual violence, and the services needed to break the cycle. Harbor House is seeking a talented, highly motivated, compassionate and driven Crisis Intake Specialist.

This multi-tasking position is primarily responsible for providing trauma informed direct service to victims of domestic and sexual violence and their children through means of our Crisis Hotline, Walk-ins, and client intakes. This position will also have a variety of other support roles that will include donor relations, administrative/clerical work, as well as overall shelter housekeeping, maintenance and assisting with any Interpreter and Translation support.

Hours are Monday - Friday, 7:30am - 3:30pm as well as on-call rotation. This position is on-site only.

Role Duties and Responsibilities

1. DIRECT SERVICES

Crisis Intake

• Assist with resident intakes, new resident welcome baskets & tours.
• Conduct assessments for shelter residence; connect to community resources when shelter is not appropriate.
• Documentation of client time appropriately.

Crisis Walk-Ins

• Address immediate safety concerns of walk-in clients.
• Provide immediate support and connect to long-term resources of Harbor House programming.
• Assess and address urgent client needs, properly identify non-urgent needs and connect to resources.
• Greet all clients, donors and visitors in a courteous, friendly and respectful manner.
• Documentation of client time appropriately.

Crisis Hotline

• Answer incoming crisis and business calls with the possibility of multiple lines ringing at the same time.
• Provide helpline coverage, information, and referrals to survivors.
• Deliver exemplary customer service over the phone to survivors, victims, systematic partners, donors and community members.
• Take arrest calls, maintain arrest log, notify victims of releases, and provide basic legal advocacy as needed.
• Documentation of client time appropriately.

Client Support

• Assist residents with transportation and general supplies.
• Support shelter resident crisis needs.
• Schedule appointments with case managers.
• Maintain program security and client confidentiality.
• Documentation of client time appropriately.

2. Donor Relations:

• Accept donations and provide donors with receipts.
• Handle donation inquiries in person and over the phone.
• In partnership with donor relations team, support gifts entry, event registration and questions, donor acknowledgements.

3. Administrative:

• Support all advocates with stats entry and review for accuracy weekly.
• Oversee and maintain the 911 cell phone program.
• Other duties as assigned.
• Processing Mail

4. Shelter Housekeeping, Maintenance:

• Support in the duty of resident room checks.
• Support with flipping rooms.
• Assist with overall cleanliness of the front office, waiting areas, and client rooms.
• Keep client waiting room stocked and clean.
• Support Maintenance.

ADDITIONAL DUITES AND RESPONSIBILITIES:

• Work collaboratively with other staff and volunteers.
• Attend all required agency staff meetings and in-services.
• Assist with training new crisis line and front office staff and volunteers.
• Assist staff with projects as needed.
• Provide office tasks such as faxing, copying or filing.
• Maintain and manage inventory of the necessary office supplies.
• Directing calls and taking detailed messages.
• Other duties as assigned.

COMPETENCIES:

• Ability to perform multiple tasks in a fast-paced environment.
• Cultural competency.
• Ability to respond calmly to situations of crisis.
• Ability to establish and maintain effective working relationships with co-workers and the public.
• Exemplary customer services skills.

EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:

• Bilingual in Spanish or Hmong.
• Possess good computer and organizational skills.
• Possess detail oriented and awareness skills.
• Possess good verbal and written communication skills.
• Possess good interpersonal and problem-solving skills.
• Possess high school diploma, GED, HSED or equivalent experience.
• COVID Vaccination

Salary & Benefits:  Salary range $35,000-$38,000. Harbor House also offers an excellent benefits package, which includes annual paid vacation; additional paid holidays throughout the year; employer contribution to retirement account after three-month of employment; health, dental, vision and life insurance plans

COVID-19 Requirements:  Harbor House requires all new employees to be fully vaccinated against COVID-19 or submit weekly negative test results

REPORTS TO: Sr. Manager, Crisis & Shelter Advocacy

LOCATION:  Appleton, Wisconsin

Equal Opportunity Employer

Our policy at Harbor House Domestic & Sexual Violence Center
is to provide equal employment opportunity to all individuals regardless of their race,
color, religion, sex (including pregnancy and gender identity), national
origin, political affiliation, sexual orientation, marital status, disability,
genetic information, age, membership in an employee organization, retaliation,
parental status, veteran status or military service, or other non-merit factor
or other legally protected characteristic. This applies to all recruiting,
hiring, placement, training, promotion, compensation, transfers and other
employment-related programs and personnel actions.

This position description describes the general nature and level of work to be
performed by the individual assigned to this position and should not be
interpreted as all inclusive. It does not state or imply that these are the only
duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties.

We encourage applicants with disabilities who may need accommodations in the application process to contact the HR Manager, at hr@harborhousewi.org or by calling 920-832-1667.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• On call

Ability to Relocate:

• Appleton, WI 54914: Relocate before starting work (Required)

Work Location: In person