Crisis Associate (Acute, Forensic & Diversion Services) - Navigator

Salary: $25.02 - $33.51 Hourly
Location : Salem, OR
Job Type: Full-time Regular
Job Number: 551-2023-27
Department: Health and Human Services
Division: HHS - BH - Acute Forensic Diversion Svcs
Opening Date: 12/08/2023
Closing Date: 12/22/2023 11:59 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: 06
Individuals in these positions will be trained to have a comprehensive understanding of the available resources in our community to help people successfully navigate into necessary services. These positions are a part of the Mobile Response Stabilization Services and as such will work with individuals after crisis contact to navigate into community services to minimize barriers. The individuals in these positions will assist in making phone calls and connections while providing support and transportation when needed.
GENERAL STATEMENT OF DUTIES
Provides individual and group recreational, social and skills training services under a professionally developed service plan; keeps records of persons served status; performs service plan directed case management functions under close supervision; performs related duties as required. Primary responsibility of this class is to assist and support other mental health professionals, without primary responsibility for a caseload.
SUPERVISION RECEIVED
Works under close supervision of a supervisor who assigns work, establishes goals, and reviews the results obtained for overall effectiveness.
SUPERVISION EXERCISED
Supervision of others is not a responsibility of positions in this classification.
Typical Duties - Duties include, but are not limited to the following

• Assist individuals after crisis contacts to navigate into community services to minimize barriers.
• Assist in making phones calls while providing support and transportation when needed under the direction of a Qualified Mental Health Professional.
• Provide one on one skills training to individuals experiencing a mental health crisis. This includes teaching relaxation techniques and crisis intervention skills.
• Provide regular check-ins with individuals in service to monitor progress.
• Take laundry to the cleaners and disperse as necessary once returned clean.
• Provide back up to PCC staff in answering the phones and greeting individuals (beginning paperwork).
• Monitor lobby as needed.
• Other job duties as assigned by supervisor.
• Attend monthly individual supervision meeting with Clinical Supervisor.
• Attend trainings.

Response Level 2: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Staff at this response level must complete Incident Command System 100 and 700 on-line or in-person training
Requirements for the Position
EXPERIENCE AND TRAINING

1. Three years relevant work experience in a behavioral health services field; OR
2. Bachelor's degree in a behavioral science field; OR
3. Any satisfactory combination of work, education, training or experience relevant to the position, as determined by Marion County.

SPECIAL REQUIREMENTS (individual recruitment will specify details)

• Must possess a current Mental Health & Addiction Certification Board of Oregon (MHACBO) Qualified Mental Health Associate certification (QMHA) or register within thirty (30) days of hire, and complete in accordance with MHACBO guidelines. Applicants are responsible for their own application fees.
• Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at:
• The finalist for this position will be required to pass a criminal history background check; however, conviction of a crime may not necessarily disqualify an individual for this position.
• This is aSafety Sensitive/Special Needs position. Must pass a post offer drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy #518 is located at:
• This assignment is represented by a union.
• This is a full-time position, which is eligible for overtime.
• Typical Work Schedule: Wednesday - Saturday, 8:00 a.m. - 6:30 p.m. with flexibility depending upon the needs of the department and program.

KNOWLEDGE, SKILLS, AND ABILITIES
Working knowledge of the general concepts of mental health (including common symptoms for major behavioral health conditions) and chemical dependency as well as community resources; de-escalation, crisis intervention, and engagement strategies; strengths-based resiliency and recovery models; definitions of basic- and community-living skills; measurable goals/outcomes of mental health recovery, substance use disorders recovery, and co-occurring disorders recovery; evidence-based strategies for skills training and improving overall health; daily living activities that promote health and wellness.
Ability to demonstrate active listening skills and interviewing techniques; establish effective working relationships with diverse individuals and foster shared decision-making with behavioral health consumers, family members, and providers; clearly convey information about behavioral and general health; exercise cultural and trauma-informed competency when linking to resources; follow directions and accept feedback in a professional manner; prepare reports and document services provided to persons served in a timely and professional manner with clarity, conciseness, and completeness; work within an interdisciplinary team; practice appropriate boundaries with consumers; recognize unsafe situations.
PHYSICAL REQUIREMENTS
Operates a motor vehicle; sees using depth perception; stands; sits; moves about the work area; climbs 1 floor of stairs; crawls; reaches overhead; lifts up to 15 lbs.; pushes up to 10 lbs.; pulls up to 10 lbs.; carries up to 10 lbs. (lifts, pushes, pulls and carries can be combined if same weight amounts); moves carts weighing up to 10 lbs.; operates a keyboard; speaks clearly and audibly; reads a 12 pt. font; hears a normal (or whispered) level of speech; works in areas that may be exposed to heat, cold, dust, smoke, noise, chemicals; works in areas that may be wet or uneven.
Additional Information and/or Attachments
We offer the following retention bonus, prorated based on FTE:

• $2,000 bonus after 6 months of continuous employment
• $2,000 bonus after 12 months of continuous employment

We offer tuition assistance for employees interested in professional development towards a profession in behavioral health.

• Up to $7,500 to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County policy administrative policies regarding tuition payments.

PUBLIC SERVICE LOAN FORGIVENESS
Marion County is a qualifying public employer for the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness Program, full-time employees working at the County may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions about your loan eligibility should be directed to your loan servicer or the US Department of Education.
VETERANS' PREFERENCE
Applicants are eligible to use Veterans' Preference when applying with Marion County in accordance with ORS 408.225, 408.230, and 408.235 and OAR 105-040-0010 and 105-040-0015. Preference will be awarded only if the applicant meets the minimum requirements of the position and attaches the required documentation at the time of application.
DOCUMENTS REQUIRED FOR VETERANS' PREFERENCE

• One of the following:
  • MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215); OR
  • Letter from the US Department of Veterans Affairs indicating receipt of a non-service connected pension; OR
  • Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

• In addition to one of the above documents, Disabled Veterans must also submit one of the following:
  • A copy of their Veterans disability preference letter from the Department of Veterans Affairs; OR
  • Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

You can request copies of your military service record through the National Archives website at
Marion County is an Equal Opportunity, Affirmative Action, Veteran and Disability employer committed to increasing the diversity of its workforce.
Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits.
Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, For a complete and detailed overview of the MCEA benefits package, , and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA.
Salary and benefits are subject to union contract negotiations and may change as a result.
01
To receive credit for your supplemental questions, your answers must be supported by details in the education and/or work experience section of your application form. "See resume" is not an acceptable answer. Do you understand this statement?

• Yes
• No

02
Are you, or have you been, credentialed by the Mental Health & Addictions Certification Board of Oregon as a Qualified Mental Health Associate (QMHA)?

• Yes
• No

03
Indicate which describes your highest level of education.

• High school diploma or GED with no further education
• Some college which includes course work in psychology, social work, drug and alcohol or a related field
• Associate degree or Advanced degree with related course work in psychology, social work, drug and alcohol related field
• Bachelor's degree or above in psychology, social work or related field

04
How many years of full time working experience do you have providing customer service?

• None to less than 6 months
• 6 months to less than 2 years
• 2 years to less than 4 years
• 4 years or more

05
How many years of full-time work experience do you have working with individuals who are experiencing a crisis?

• None to less than 6 months
• 6 months to less than 2 years
• 2 years to less than 4 years
• 4 years or more

06
Describe your experience in the mental health field. Please include your years of service, population served and general functions.
Required Question