Crew Member

The Team Member is responsible and accountable for performing specific tasks and duties assigned within the Restaurant including Guest Service, Food Prep, Restaurant Cleanliness and Teamwork.

Duties:

• Follow the steps outlined in the DHC Training Program to learn new skills, duties, and responsibilities
• Abide by the rules and direction given by the Restaurant Management Team and refrain from insubordination
• Communicate to their immediate supervisor when additional training guidance and practice is needed
• Understand how each job responsibility impacts Guests, The Team and overall Restaurant Operations and success
• Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions.
• Work together with other Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements.
• Communicate effectively with Team Members and Management to resolve any interpersonal issues as needed.
• Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, Etc.
• Ensure Restaurant cleanliness daily by clearing tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point, and servicing restrooms.
• Handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
• Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy.
• Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize Restaurant costs and effectively uses all products, supplies, and equipment facilities.
• Are performance-oriented and performance driven; understand performance expectations and are aware of performance results.

• Current student or high school diploma/GED preferred
• Must be at least 16 years old
• Flexibility to work nights, weekends, holidays, opening and closing shifts
• Ability to stand for long periods of time and work in a fast-paced environment
• Ability to bend and stoop and lift 50 – 75 lbs. comfortably
• Ability to work in close quarters and around heat
• Positive attitude while conducting all duties
• Commitment to Guest Satisfaction. Looks at Restaurant operations from the Guest’s point of view
• Effective communicator with Teammates and the Restaurant Management Team
• Excellent Time Management Skills

Transportation & Accessibility:

• Must have reliable transportation to work
• Must have telephone or other reliable method of communicating with Restaurant Management Team and Teammates