Crew Base Coordinator

Department: Flight Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Crew Base Coordinator invests in the future of Southwest’s People by providing administrative support to Pilots, Chief Pilots, and Supervisor Crew Base Administration at Nashville (BNA) . This role works collaboratively with various Teams throughout the Company to coordinate training, assist with payroll, file necessary reports, and provide overall administrative support. The Crew Base Coordinator is a strong communicator who looks forward to impacting Flight Operations at Southwest.
Additional Details
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Nashville (BNA) facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Work to ensure efficient operations of the Pilot Base by effectively handling a variety of administrative issues and providing support in a timely manner
Organize and balance multiple concurrent initiatives/assignments while maintaining a high degree of accuracy, attention to detail, and timely delivery
Act as the front line support for Pilot inquiries and issues and provide a resolution in a timely manner
Be visible and available in the Base and serve as a resource for Pilots
Keep the Base (office area and lounge) organized and stocked with necessary supplies
Partner with Training Scheduling for end of month disqualification process with distance learning and medical information as needed for Pilot qualifications
Be on time and ready for work at the start of shift (or trade shift as needed) to cover the operational office hours of the Base, in partnership with Peers
Ensure timely and thorough updates are provided to Chiefs, Pilots and HDQ as needed
Partner with Peers to find the most cost effective and efficient ways to support Pilots and Chiefs in the Base
Responsible for reporting Pilots' scheduling changes, including any unexpected pulls (death, medical, jury duty, etc.)
File a variety of irregularity reports promptly and ensure that details are logged in the system and distributed to all necessary parties
Submit and maintain OJI files
Plan Pilots' retirement parties and coordinate Base culture events following system-wide guidelines across all Bases for consistency
Reconcile expense reports, P-card, and reimbursements in a timely manner
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Skilled in Microsoft Office suite with entry level proficiency
Skilled in administrative skills with entry level proficiency
Ability to communicate in a flexible and effective manner
Ability to learn computer programs and applications pertaining to Flight Operations and Base management
Ability to handle multiple tasks simultaneously and work well in faced paced situations
Ability to handle working within contractual environment of the Pilots
Ability to handle sensitive and confidential information
Ability to consistently maintain a positive attitude and demeanor
Ability to work with a sense of urgency and take initiative in handling tasks, projects and assignments
Ability to problem solve moderately complex issues
Ability to be approachable and provide high level of Customer Service to both internal and external customers
Ability to celebrate and recognize Customers and Peers for a job well done
Ability to give and receive feedback and embrace change
Ability to utilize resources for prompt turnaround on issues and assignments
Ability to think strategically and work efficiently
Ability to demonstrate proactive approach to work
Ability to work independently, including being the only Employee at the Base for certain periods of time Education
Required: High School Diploma or GED
Experience
Entry-level experience, developing skills and knowledge in:
Administrative, Coordination and/or Customer Service
Licensing/Certification
Must be able to obtain and maintain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
Must possess a valid driver’s license
Physical Abilities
Ability to perform work duties from limited space work station/desk/office area for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Ability to operate motorized vehicles/equipment
Ability to lift and/or pull medium weight loads (approx. 25-50 lbs) on occasion
Ability to extend and secure objects in front/above/below/beside oneself
Ability to move from one location to another
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to work rotating shifts, holidays, and overtime
Ability to work extended hours and travel as needed
Pay & Benefits:
Competitive market salary from $49,300 per year to $54,800 per
year* depending on qualifications and experience. For eligible Leadership and individual
contributor roles, additional bonus opportunities are available and awarded at the
discretion of the company.
Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible

dependents too)

• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per

paycheck **

• Potential for annual ProfitSharing contribution toward retirement - when

Southwest profits, you profit***

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
• Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan’s vesting schedule and applicable
IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at
the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Job Posting End Date
03/24/2024

401(k) matching