Credit/Damages Specialist

Credit/Damages “Specialist”

Breakaway Retail Enterprises, Inc. is looking for a customer service-oriented liaison between our Delivery, Sales, Accounting, and Customer Service Teams. The role involves collecting product returns and processing claims through the appropriate Manufacturer.

Essential Duties and Responsibilities

• Returns Management

◦ Process and manage all product returns, efficiently and accurately.

◦ Determine the condition of returned items and decide the appropriate actions

(refurbishing, disposal (scrapping), sending to Store displays for resale)

◦ Work w/Sales & Customer Service to address return related queries and concerns.

• Damage Credits

◦ Initiate and follow through on damage credit claims with manufactures/suppliers

◦ Work with accounting department to ensure accurate processing and receiving of credits

◦ Maintaining accurate records of damage claims in resolution by working with Customer Service Rep

• Process Improvement

◦ Work with other managers/departments to identify opportunities for process improvements in returns handling inventory control.

• Travel between Manny’s Distribution Centers is required. The primary location is in Gardner; travel to Wilbraham and Claremont should be conducted on a regular basis.
• Other duties may be assigned.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Highly organized and attention to detail
• Investigative qualities
• Understand return policies, cost of returns and controllable and uncontrollable returns
• Strong teamwork and customer service skills

Education/Experience & Qualifications:

· H.S. diploma or equivalent is required.

· 5+ years of previous experience of warehouse product flow is essential

· MS Word and excel skills required

· EPass and other Product Inventory systems preferred

· Ability to read, understand, and interpret, then communicate to others, warranties, work instructions and policies, and applies practices accordingly.

· Understand and correctly complete return information in the system, maintaining accurate and up to date information.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 4% Match
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person