Credit Supervisor

Quality Electrical Distribution (QED) is a regional electrical distributor serving residential and commercial contractors, industrial facilities, and OEM businesses. We're one of the nation's top 50 wholesalers of electrical supplies, operating more than 12 branches in Arizona, Colorado, Nevada, and employing more than 340 associates. Just as in our first year, we have an unwavering dedication to quality - from the products we supply to the excellent design skills and deep product knowledge of our staff.
At QED, we embrace what makes us unique. As a company with local roots and global reach, we excel at the diversity of our Associates and the different ways each of us contributes to our success. What keeps us at the forefront of progress? OUR PEOPLE. No matter where they work or who they are, we trust their individual skills and qualities and give them everything they need to reach their full potential.
The primary focus of this role is: Customer Experience, Credit Risk, and Collections. The Construction Credit Supervisor is responsible for coordinating the needs of customer credit accounts including, but not limited to making critical business decisions. These decisions include assigning credit limits, performing credit evaluations, and managing collection activity/risk on all new, existing, and marginal accounts. The Constuction Credit Supervisor must have a daily focus on maintaining and growing key business relationships. The relationships include our customers, sales staff, and Credit teammates. This position will report to a Region Credit Manager and/or Direct of Credit
Essential Duties and Responsibilities: (Include the following. Other duties may be assigned)

• Focus on providing the best-in-class Customer Experience - this includes our direct customers, sales staff, and Credit teammates.
• Perform credit review and/or risk evaluations for potential new accounts while ensuring that the Credit Policy is followed.
• Ability to complete detailed risk assessment on existing customer accounts while assuring Credit Policy is followed.
• Ability to make daily decisions within company approved authority limits set and within timeframe commitments set by Credit Management
• Determines and administers other financial alternatives of payment such as, but not limited to, joint checks, UCC filings, and letters of credit.
• Assigns and monitors credit limits to present and potential customers in accordance with established Credit Policy
• Establishes and manages credit limits for individual accounts within designated approval authority limits - includes management of both secured and unsecured credit.
• Review all construction lien and bond rights expiration dates while making recommendations for filing. Must be proactive in elevating your recommended next steps to Region Credit Manager and/or Director of Credit
• Assist and/or complete lien waivers based on needs and structure of your regional assignment.
• Daily focus in contacting customers regarding past due invoices while working with sales team, as needed, on account holds, over credit limits, etc.
• Collecting and managing collection portfolios is critical. Includes daily use of GETPAID for A/R and dispute management.
• Works with customers to bring their past due balances to a current position when the customer demonstrates that efforts are being made to meet their obligations.
• Reconciles payments from the customer to assist the cash applications group or prove to a customer where a payment was applied.
• Notifies appropriate sales personnel when an account has been manually placed on hold and provides reasons for that action.
• Review orders on credit suspension to determine if it will remain on hold or be released- clear communication with sales team is critical.
• Determines when internal collections efforts are no longer effective. With Branch Manager & Regional Credit Manager alignment, recommend sending to third-party collection agency.
• Maintains and provides backup information and recommendations for write-offs on items that do not justify further collection efforts.
• Prepares and responds timely to Region Credit Manager and/or Director of Credit on the status of A/R problems, trends, collections,

Collections & Customer Experience

• Systematically conducts collection activity on high volume of aged receivables to ensure optimal cash flow and protection of lien rights - Requires knowledge and daily use of MS Office (Outlook, MS Word, Excel, and MS Teams)
• Works with and supports team that handles a high volume of lien releases in timely manner - Requires knowledge of state lien laws and organization in managing lien waiver process.
• Make recommendations to Region Credit Manager for legal or 3rd party collections and write-offs.
• Reconciles accounts to ensure unapplied payments are applied properly.
• Research and facilities timely resolution of short/over payments and deductions
• Keeps Credit Management, Sales and Branch personnel apprised of issues or concerns.
• Responds to Customer, Sales, and Branch inquiries with quick resolve.
• Ability to processes credit card payments and remote capture deposits with critical goal to move customers from paper to digital adoption using Bill-Trust
• Initiates and maintains effective working relationships with customers, sales, branch, and other functional department personnel.
• Position requires in-person meetings (travel), video conference calls, or any other requested method to build positive working relationships with customers and IES associates.

Reporting

• Must be able to navigate and add notes within A/R Aging via Excel for monthly A/R calls with sales leadership - Attention to detail and preparation required.
• Ability to prepare and discuss A/R Aging and Disputes in accordance w/ meeting department goals and objectives.
• Provides and maintains required documentation for write-offs.
• Cash Box and Credit Card Reporting as needed.
• Ad hoc reporting as needed.

System

• Working knowledge of all required systems which include Eclipse, GETPAID, and Bill Trust
• Maintains collection activity with daily notes being added in Eclipse.
• In-depth understanding of systems in use such as Microsoft Office, Eclipse, CRF, Bill Trust, Credit Reporting Agencies
• If working remotely, must be able to be proficient in resolving or elevating IT issues quickly to Sonepar IT, Manager, and department leader.

Required Skills

• Construction Credit expereince in required.
• Must be a self-starter with the ability to work independently and with little supervision, while maintaining daily communication with teammates
• Must demonstrate good time management skills for yourself and your reports.
• Must possess strong planning, organizational and execution skills.
• Must have the ability to set goals and meet deadlines.
• Must possess excellent customer service skills with ability and willingness to communicate using multiple methods which include telephone, e-mail, teleconference, and video conference.
• Must demonstrate ownership of assigned responsibilities and ability to get the job done correctly and in a timely manner.
• Must possess a proactive and positive team approach to problem resolution.
• Must have the ability to establish strong working relationships with co-workers and management - A team first attitude and mindset.

Required Experience/Education

• Minimum 2-year degree w/ preferred 4-year degree in relevant business or finance emphasis.
• 3 to 5+ years in Construction education or experience required
• Knowledge of Construction lien waivers and lien laws which includes sharing with other team members.
• Risk mitigation which includes protecting both unsecured and secured A/R
• Ability to complete risk assessments which include customer details, project details, contractual risk, and financial risk with recommendation on approval.
• Credit analysis which includes reviewing both private and publicly traded companies, while recognizing both internal and external data in mitigating overall risk of A/R
• Ability to schedule and participate in in-person customer meetings

Starting salary range: $55,000 - $85,000
Associate Benefits:

• Benefit eligibility after 30 days of employment including several company paid benefits
• 401(k) eligibility with competitive company match
• Access to wellness rewards, discount plans, paid parental leave and Employee Assistance Program (EAP) services
• Vacation, Holidays, Personal/Sick Days, Jury Duty, Bereavement Days
• Promotional opportunity
• Work in a fast paced and innovative company, meeting passionate associates with diverse backgrounds and experiences

Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
Learn more about QED HERE!