AddressPosition Summary:
We are looking for someone who is high energy, has a great attitude, and is looking to provide an incredible customer experience each day.
The Credit Representative is a cross-functional role that offers daily support to our Credit Team, Sales Team, and Customers. This role requires one to be very organized while having a high level of engagement using multiple communication methods. The Credit Representative must maintain good working relationships with other Credit Team members while developing both Branch and Customer relationships to provide the best customer experience. In this role, you will have daily responsibility of managing a shared mailbox workflow – this will be a high volume of requests with daily deadlines that must be met. Requests within this shared mailbox may include, but are not limited to: Customer lien waivers, running credit reports, setup of new accounts, updating existing accounts, sending invoice copies, etc. This role also will be assigned other tasks specific to the needs of both your regional assignment and broader credit team.
Essential Duties and Responsibilities
- Initial customer setup and maintenance for new customer accounts
- First line of review of completed credit agreement while pulling all necessary credit documentation for credit review and approval
- Accurately review, complete, and sign customer lien waiver requests within established approval authority limits
- Perform credit investigation for potential new accounts while maintaining credit file for existing credit files
- Lien waiver/law knowledge and execution that ensures timely compliance with pre-lien and /or bond activities
- Cross functional support across direct regional assignment but also ability to support peers, which may include assistance in other areas
- Ability to makes decisions, elevate concerns, and communicate with teammates daily
- Obtain appropriate credit information to review credit worthiness of customer or any other party on related construction job account - includes pulling required credit reports and communicating w/ local credit groups
- Offering and setting up of customers using our online invoice/payment portal
- If needed, monitor past due invoices and disputes while making a high-volume of customer collections contacts via GETPAID, telephone, e-mail, and customer portals
Collections & Customer Service
- Executes high volume of lien releases in timely manner – Requires knowledge of state lien laws and organization in managing lien waiver process
- Focus on Customer Experience and attention to detail is critical to one’s success
- If needed, systematically conduct collection activity on past due receivables to ensure optimal cash flow and protection of lien rights – Requires knowledge and daily use of MS Office (Outlook, MS Word, and Excel)
- If needed, reconciles accounts to ensure unapplied payments are applied properly
- Research and facilities timely resolution of short/over payments and deductions
- Keeps management, Sales and Branch personnel apprised of issues related to customer lien waivers or account issues
- Responds to Customer, Credit Team, Sales, and Branch inquiries with quick resolve
- Ability to process customer credit card payments and remote capture deposits with goal to move customers from paper to digital adoption using Bill-Trust
- Initiates and maintains effective working relationships with customers, Sales, Branch and other functional department personnel
Starting Hourly Rate: $20.00 - $25.00 - Hourly
Associate Benefits:
- Benefit eligibility after 30 days of employment including several company paid benefits
- 401(k) eligibility with competitive company match
- Access to wellness rewards, discount plans, paid parental leave and Employee Assistance Program (EAP) services
- Vacation, Holidays, Personal/Sick Days, Jury Duty, Bereavement Days
- Promotional opportunity
- Work in a fast paced and innovative company, meeting passionate associates with diverse backgrounds and experiences
Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
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