Credit Dispute Analysts

Credit Dispute Expert
Los Angeles, CA Office | On-site role
Agoura Hills, CA Office | On-site role
Job Description
Westlake is looking for talented professionals to fill an open position as a Credit Dispute Expert. This position responds to Credit Disputes and ID Theft claims received through direct and indirect means from our consumers.
Responsibilities

• Investigate and respond to direct and indirect (e-OSCAR) disputes according to department procedures and by department deadlines.
• Research and resolve ID Theft investigations per department procedures.
• Research and resolve credit bureau disputes per department procedures.
• Validate or update reporting of consumer debt in e-OSCAR using the AUD process.
• Provide written documentation to consumers, as evidence of how their accounts are reported, upon request (and per department procedures, using department letter templates)
• Retain evidence of the credit bureau dispute investigation, as required by FCRA.
• May be required to communicate with consumers and/or originators directly to obtain additional information to aid in Credit Dispute or ID Theft analyses.
• Works effectively as part of a team atmosphere to perform duties and achieve daily operational goals.
• Perform additional duties as needed within the department.

Qualifications

• High school diploma or general education degree (GED), College diploma preferred.
• 2+ years of experience responding to Credit Disputes or conducting ID Theft investigations.
• Consumer Finance experience preferred but not required.
• Excellent understanding of Metro 2 reporting guidelines, the AUD process and the e-Oscar portal, per the CDIA guidelines and instructions from the CRAs.
• Possess good knowledge of credit reporting responsibilities as defined by the Fair Credit Reporting Act.
• Ability to follow a standard path of resolution and determine when and if the standard path is not applicable to the current situation.

What's the expected pay for this role?

• $45,000 - $65,000 per year
• The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

What do we offer?

• Medical, Dental, and Vision benefits
• Life Insurance, Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
• Wellness Program, Daily Team Exercises
• Westlake University, Certification Programs
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• AT&T Wireless Discounts
• Employee Loan Assistance
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• Rental Car Discounts
• Dell Member Purchase Program
• UKG Wallet - pay advance

Acknowledgement
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.