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Form of workJob Posting:
Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.
Ferguson is currently seeking a Credit Coordinator to join our team! This role is approved to be fully remote and can be based anywhere in the United States.
Responsibilities:
- Manage a high volume of inbound calls with expectations of taking around 50 calls per standard shift
- Handle a high volume of emails during a standard shift
- Perform data entry
- Process customer payments via Billtrust
- Investigate, approve, and request customer refunds
- Help customers by answering questions about their account
- Identify the needs of customers and resolve issues
Qualifications:
- Credit experience of 1 to 3 years preferred
- Call center experience is a plus
- Effectively communicate in writing and verbally
- Proficiency in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.)
- Highly detail oriented and have outstanding interpersonal skills
- Ability to organize and prioritize work
- Ability to adjust work schedule in accordance with job objectives
- Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
- React well in a fast-paced environment
- Strong and accurate data entry skills
- Ability to perform basic math functions
Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!
#Li-Remote
Pay Range:
Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information
