Credit & Collections Analyst in Huntersville, NC at American Tire Distributors

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. 

The Credit & Collections Analyst is responsible for managing a portfolio of customer accounts to ensure collection and resolution of past due customer invoices. You will manage order holds, collect receivables, monitor risk and make decisions/recommendations regarding risk reduction strategies. You will also assess credit worthiness for existing customer accounts. The specialist will demonstrate a customer-focused mindset and build relationships with both internal and external customers to help grow responsible sales for the organization and deliver a world class customer experience.

• Deliver world class customer experience; customer service focus/ethos
• Strong, professional communication skills and client‐facing presence
• Manage customer accounts within assigned portfolio by engaging in phone calls and/or emails.
• Identify problem accounts, write-offs, and related adjustments and work until resolution.
• Negotiating payment arrangements to help customer’s and the customer reach resolution to delinquent invoices and disputes.
• Work collaboratively with various departments internally to resolve issues, improve processes, and manage customer accounts in order to expedite collections from customers in assigned portfolio.
• Collaborate closely with the business operations team on customer billing issues including contract related questions, adjustments, pricing, disputes, returns and other miscellaneous questions.
• Communicate with all levels of the sales team regarding delinquent accounts, invoicing and/or contract questions until resolution is achieved.
• Manage compliance with required internal controls and departmental procedures.
• Analyze and assess creditworthiness of existing customers including review of credit reports, financials statements and other 3rd party reports in order to make credit decisions that balance sales growth and risk mitigation.
• Analyze customer information to establish credit risk and present recommendations
• Manage and decision new orders on credit hold by analyzing customer accounts and collection history to determine risk to business.  Utilize this process to build relationship with customer and push other offerings to support their business (bill pay portal, electronic statements, credit reviews, etc.)
• Identify and implement improvements across credit processes
• Work collaboratively with various groups throughout the organization including Sales Regions, Customer Service, Field Operations, Accounting, Tax and Treasury
• Maintain portfolio to support functional metrics (past due percentage, average days past due, days sales outstanding, etc.)

• Regional Credit Manager, DC Administrator, Sales Partners
• :  Minimum high school diploma or GED; Associates or Bachelor’s degree in business preferred
• :  2 – 3 years in commercial credit and/or collections
• Such to the above qualifications as the company, in its discretion, may find appropriate and acceptable.

• Proficient in Microsoft Office software (Excel, Word, PowerPoint, Outlook) required.
• Degree in Finance, Accounting, or related field preferred but not necessary.
• Customer focused mindset
• Excellent verbal and written communications skills.
• Ability to quickly build rapport with customers externally and stake holders internally
• Highly organized and able to work independently.
• Ability to rapidly solve complex problems.
• Adaptable to change in a fast-paced environment.
• Demonstrate positive and professional behavior as a member of a team.
• Basic knowledge in commercial credit extension and collections.
• Must possess a working knowledge of credit extension and the collection of past dues
• Think strategically and innovatively:  Identify and act on ideas which further the Company’s strategic goals and business plan.
• Plan and Execute for Success:  Identify and address root causes when solving problems.  Work collaboratively with other departments and functional teams to coordinate effective solutions, communicate effectively across teams, functions and departments.
• Communicate (verbally and written) clearly and concisely and adjust communication style to improve performance, handle all business matters ethically and in full compliance with American Tire Distributors “Code of Conduct”, assume full responsibility for the consequences of one’s behaviors, decisions and results.

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace

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Shift Type:
Job ID: R28624