Address
Form of workThis position is responsible for ensuring Credit and Collections best practices are followed as directed by the Director of Credit/Collections and the Credit Management team. Excels in multi-tasking in a fast-paced work environment that includes heavy phone volume. Works with 250 or more stores with regards to company credit accounts to minimize loss to the Company incurred from past due accounts.
ESSENTIAL JOB FUNCTIONS
Delivers a high volume of phone support.
Provide excellent customer service while maintaining positive rapport with the field and practicing “One Call Does It All”.
Ability to analyze and make independent decisions on customer accounts while maintaining accountability and credit and collections best practices.
Utilize the Credit Management System tool to make sure all past due accounts are addressed and the appropriate collection action is initiated, communicated, and followed.
Effective communication regarding credit and collections best practices that includes prompt responses to email and voice mail.
Analyze and evaluate credit risk for current customers for limit increases, special financing and other requests.
Establish payment plans for past due accounts.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
High school diploma or equivalent
Excellent communication/customer service skills
Ability to prioritize projects and work independently with limited supervision
Basic computer knowledge
Proficiency with basic functions of Window and Microsoft applications
Ability to multi-task in a very fast paced office environment
Desired:
Accounts receivables experience
Knowledge of O'Reilly store operations
Prior collection experience including contacting and negotiating payment arrangements with customers
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
