Credit Administration Representative

Merchants Bank, Winona, has an opening for a Credit Administration Representative. Duties include performing review and due diligence activities associated with Commercial, Ag, and Consumer loan transactions during the loan origination and monitoring functions. This role will serve as the subject matter expert in loan monitoring activities, file set up and maintenance, and annual insurance, policy, and reporting requirements. Will work collaboratively with the Credit Admin team with credit intake, loan documentation processing, real estate valuations and other projects. Will foster collaborative relationships, processes, and procedures that benefit all in the end-to-end lending process.
Must have strong verbal and written communication skills, a can-do-attitude, and proven ability to develop solutions to complex situations. Requires 3 years of loan or bank operations experience required.
Please click on Apply Now or apply in person at Merchants Bank, Winona (102 E 3rd Street). Questions can be emailed to hr@merchantsbank.com. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
Job Summary:
The incumbent will perform review and due diligence activities associated with Commercial, Ag, and Consumer loan transactions during the loan origination and monitoring functions. The primary responsibility of this role is to serve as subject matter expert (SME) to the organization's efforts regarding loan monitoring activities post loan closing and specifically with annual insurance requirements, loan covenant ticklers, and loan financial reporting requirements. The incumbent will be responsible for problem solving specific loan scenarios relative to prudent loan monitoring requirements while working collaboratively with all stakeholders in the loan process when challenges arise. The incumbent may also work collaboratively with the global Credit Admin Team with Credit Intake, Loan Doc Processing, Real Estate Valuations, projects, and other activities as assigned. Additional responsibility of the Credit Administration Rep position may also include supporting the review of executed loan documentation, customer information, as well as determining transaction compliance with applicable internal bank policy, procedures, and regulatory requirements. Success in this role will include fostering collaborative relationships, processes, and procedures that benefit all stakeholders in the end-to-end lending process. The incumbent will demonstrate strong verbal and written communication skills, a can-do-attitude, while being able to develop amicable solutions of moderately complex situations with internal and external customers. Position will support credit related staff at all Merchants Bank locations and will perform duties in a centralized function located in the Winona Credit Administration Center.
Essential Duties:
Employees with this job description are cross trained in certain areas of special emphasis. Each individual time is split: 25% of their time attributed to the "General" requirements and 75% of their time to an area of "Emphasis" on a daily basis.

• Regular and dependable attendance is an essential function of the job.
• Employee will be expected to contribute to a positive working environment through words and actions.
• Employee will be expected to greet internal and external customers in a friendly and outgoing manner.
• Employee will be expected to take responsibility to ensure that internal and external customers receive outstanding service.
• Employee may be asked to perform other duties as required by business needs.
• Employee will be expected to complete compliance and product knowledge assignments in a timely manner.

General:

• Supports the lending functions of the bank by preparing, reviewing and/or retaining various loan documentation. This will be dependent upon focus area.
• Responds to internal and external customer phone or written loan inquiries in a courteous,

prompt and accurate manner by phone, as well as, through written correspondence;

• Distributes and/or reviews a wide variety of reports both within and outside the department;
• Possesses knowledge and understanding of reports which remain within the department; Maintains proper retention of reports within department;
• Research identified customer problems utilizing problem solving skills to hypothesize causes; Communication including recommendations with manager for correction and prevention of continued problems;
• Performs other duties as requested by manager within the Bank.

Emphasis: Loan Monitoring Activities:
Work is performed under minimal supervision according to established policies and procedures.
Emphasis of this position is to further define process, procedure, and required activities with monitoring Commercial, Ag, and Consumer loan relationships.

• Identify required monitoring activities based upon borrowing type and approved requirements
• File Set up Maintenance and Tracking (Lending Cloud)
• Working with lenders and lending assistants as questions arise around tickler items and policy requirements
• Process Customer and File Maintenance Reports
• Maintain LQAS Software and ensure timely updates are made
• Research of various tasks and/or requests as needed

Emphasis: Importing and Reporting:
Work is performed under minimal supervision according to established policies and procedures.
Emphasis of this position is to barcode and import various documentation to bank's document
retention software and other various monitoring tasks.

• Barcode and import various documentation to bank's document retention software (LQAS).
• File Set up Maintenance and Tracking (LQAS)
• Review and processing of various Mernet forms (risk rating changes, non-accruals and charge-offs, CD holds).
• Process Customer and File Maintenance Reports
• Process Funded Consumer and Commercial Loans
• Prepare and monitor UCC filings including new, continuing and other amendments as needed.
• Barcode consumer and commercial loan denials, withdrawn loans, and incomplete applications.
• Maintain LQAS Software and ensure timely updates are made
• Research of various tasks and/or requests as needed

Emphasis: Post Close:
Work is performed under minimal supervision according to established policies and procedures.
Emphasis of this position is to prepare mortgage and consumer satisfactions; follow up on all loan
exceptions for consumer and commercial loan types; loan input check back for consumer and
mortgage loan types and HMDA and CRA checkback and data collection.

• Prepare/Mail/Import satisfactions for all consumer and mortgage loans
• Process consumer paid notes and complete lien perfections as needed
• Follow up on all consumer and commercial loan exceptions
• Loan input check back for consumer, commercial and mortgage loan types
• HMDA input and check back and information upload from Mortgage Loan Origination Software
• CRA input and check back

Emphasis: Loan Documentation:
Work is performed under minimal supervision according to established policies and procedures.
Emphasis of this position is to complete Commercial and Ag loan documents.

• Preparation of Commercial/Ag loan documents utilizing the bank's loan document software - LaserPro;
• Maintain LaserPro software and ensure timely updates are completed;
• Complete custom LaserPro forms as directed by manager;
• Working knowledge of bank loan documentation;
• May be required to act as a liaison between the bank and legal counsel in the preparation of loan documentation and/or collateral documents

Working Conditions:
Inside working environment, very low noise level.
Physical Demands:
Work is performed primarily sitting at a desk. Requires a high degree of finger dexterity, very good finger-eye coordination. Required strength to lift files and boxes up to approximately 15 lbs.
Mental Demands:
Requires above-average aptitude in the area of math/number skills, and evaluation/reasoning skills. Above-average skill in the area of problem analysis and problem solving. Ability to speak with clarity and articulate thoughts and ideas well. Must be able to remain calm under pressure and relate to all types of personalities.
Skill Requirements:
Requires 3 years of loan or bank operations experience required. Independent thought, good organization, self-motivation to complete tasks and remain on schedule with minimal supervision. Personal computer skills, good typing skills, effective telephone and written communication skills. Amiable personality; team player.
Educational Requirements:
Must have a high school diploma or equivalent. Post-secondary education is preferred. Will be required to take standard training courses as directed by the bank and will be expected to complete ongoing educational requirements as determined by area of emphasis.
Relationships:
Reports to the Credit Admin Support Lead and/or Credit Administration Manager for fulfillment of duties, responsibilities, authority, and for proper interpretation.
Position will have extensive phone and written interaction with staff. Position will have limited person-to-person contact with customers and public. Must have ability to work in a team environment. Personal manner to enhance the overall professional image of the Bank.
Other details

• Job Family Credit Operations Post Closing
• Pay Type Hourly
• Min Hiring Rate $22.00
• Max Hiring Rate $26.00

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