Creative Workfront Administrator

What you'll love about this job:

• Fully Remote
• Cross Functional Teams
• Creative Workfront and DAM Admin knowledge

This is Energizer Holdings, Inc.:

Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization – we win together, while serving each other, with a willingness to act boldly, all while doing right. Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared mission and purpose make us one team. Because we’re a global organization, you will always have opportunities to learn, grow and develop in your career. We support flexible working arrangements wherever possible.

Position Summary:

Energizer Holdings is seeking a Systems Administrator for the in-house Creative team supporting Marketing-led digital tools. The successful candidate is curious, a problem solver and a creative thinker who will manage various tools used across global internal and external teams and users. These tools include project management tool, digital asset management system, content review system, font management tool, and 3D DAM. Primary responsibilities include general management and maintenance of the tools, troubleshooting with the systems as well as users including Designers and Marketing colleagues, documenting user guidance, user onboarding and training, implementing tool optimizations, and integration with other systems.

This person’s role will require a positive, open, creative, and collaborative perspective to ensure internal customer needs are met and optimized while maintaining the integrity of our tools and cross-functional integration.

Responsibilities:

• Oversee and execute requests for system updates based on business needs or vendor changes
• Problem solving to manage and resolve user help requests and system errors
• Daily maintenance activities (pending system needs)
• Manage and develop user guidance documentation and training
• Work within team of other System Administrators, with back up responsibilities across tools as needed
• Grant new-user access and maintain user roles across all systems tools for all internal and external users
• Oversee inflow of DAM assets and ensure quality of Metadata
• Serve as Systems Admin main point of contact for in-house creative team, fielding questions and communicating issues (and resolutions) as needed across all tools
• Manage incoming help request ticket system, ranging from quick-fix tickets to more complex issues. Work to resolve tickets where possible, escalate for additional support where needed
• Collaborate with other Systems Admin colleagues as needed
• Troubleshoot issues that arise, including consideration of integrated systems and the trickle-down impact of a change
• Work with designers, project managers and other users to understand how tools are used, resulting in an ability to provide continued optimization within tools
• Work with all levels of internal business partners to answer questions, manage expectations and provide training and foster user adoption
• Review vendor updates to ensure tool optimizations are applicable and implemented appropriately
• Develop and keep updated user guidance documentation for multiple tools
• Help identify best practices for system governance, security, and archiving
• Stay up to date with industry trends, best practices, and emerging technologies
• Identify opportunities to enhance the various system’s functionality and efficiency based on user feedback and evolving business needs

What we are looking for:

• 3-5 years' experience managing project management tools. Workfront preferred.
• Experience of understanding concepts and technologies of managing a Digital Asset Management system
• Strong attention to details, with analytical problem-solving mindset
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Knowledge in using Adobe Creative Suite (Illustrator, Photoshop, InDesign, etc.)
• Strong understanding of meta data structures and interdependencies
• Strong communication skills
• Ability to train users at all levels
• Works well independently and within a team
• Developing new and optimized processes, and documenting user guidance
• Familiarity with creative workflows, marketing processes and content production lifecycles

Come join us!:

Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, veteran status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.