Cr Supervisor Phlebotomy

SUMMARY

• Under limited supervision, assists with planning, coordinating and supervising the activities and personnel of the Laboratory Department.

SUPERVISORY RESPONSIBILITY: This job has supervisory responsibility.

CONDITIONS:  The new hire or transfer employee will remain within this job category for a probationary period of six months.  With a satisfactory criteria based performance evaluation, the employee will advance to a regular status employee.  If the evaluation is not satisfactory, the employee will be terminated.

Manages phlebotomy personnel

• Schedules phlebotomy staff.
• Ensures adequate staffing in phlebotomy at all times.
• Directs daily work of phlebotomy staff.
• Responds promptly to staff concerns.
• Provides training to personnel on new job skills as needed.
• Provides quality assurance documentation related to the section.
• Monitors customer first behaviors of phlebotomy personnel.
• Resolves customer concerns.

Oversees client service functions and compliance

• Establishes and maintains ongoing mechanism to determine customer satisfaction.
• Maintains adequate supplies for all customers.
• Establishes policies and procedures for clerical functions and phlebotomy.
• Maintains updated procedure manual for clerical functions and phlebotomy.

Manages all clerical functions of front office

Coordinates training of personnel on reference lab computer

Promotes operational efficiency & effectiveness

• Develops/implements plans that result in increased efficiency, effectiveness and/or productivity; identifies opportunities to contain or reduce costs
• Staffs and maintains department expenses and revenue within operating budget
• Writes and maintains current departmental policies and procedures that guide and support services
• Provides written and/or verbal responses to all ages and categories of  complainants

Demonstrates effective supervision & leadership

• Conducts  huddles on a regular basis and communicates pertinent information
• Sets example by being visible and available; flexes time to be available for employees on off-shifts
• Participates in professional development activities
• Provides input to staff performance evaluations

Continuing Education

Provides completed certificates and/or documentation of continuing education.

Promotes Diversity

• Demonstrates behaviors which value individuals’ uniqueness, without regard to race, color, creed, age, gender, position.
• Recognizes and appropriately addresses any offensive or discriminatory activity.

Communicates Effectively

• Communicates (verbally and in writing) openly, honestly, directly, and positively.
• Expresses a difference of opinion in a constructive manner.
• Listens actively using appropriate verbal and non-verbal responses.
• Addresses issues in appropriate forum and/or area.
• Avoids and discourages gossip.
• Uses email and paging appropriately.

Practices Positive Customer Relations (Internal and External)

• Interacts appropriately with all customers.
• Provides quality customer service.
• Represents UM CRMC in a positive way within the Health System and community.
• Safeguards patient/visitor/employee safety and security.

Demonstrates Professionalism/Accountability

• Meets annual requirements (OSHA, Infection Control, Joint Commission competencies, Employee Health requirements) according to standards and policy.
• Protects electronic protected health information and other sensitive computerized data.  Uses data, and the information derived from it, only in the execution of official duties, does not share computer passwords, understands authorized use of UM CRMC equipment and computer resources, reports information security related incidents, etc.
• Follows practices that demonstrate  financial accountability (i.e. conserves supplies)
• Reports occupational incidents to immediate supervisor, patient care supervisor or designee within 3 calendar days of an occurrence.
• Accepts responsibility for own actions and practices.
• Aligns own work with organizational goals.
• Participates in Performance Improvement activities.
• Accepts and participates actively in change.
• Acknowledges mistakes and learns from them.
• Respects the ideas, opinions and privacy of all individuals.
• Supports fellow team members.
• Attends meetings.
• Maintains confidentiality.
• Maintains privacy for patients.
• Follows ethical standards.
• Successfully meets detailed departmental/ organizational competencies as summarized on the “Competency Summary” sheet.