Coworking Regional General Manager, Studio

Founded in 2018, Studio by Tishman Speyer offers flexible and welcoming workspaces across the U.S. and Brazil. Our friendly, energizing, and beautifully designed spaces include flex desks, spacious private offices, shared lounges and common areas, premium amenities, a variety of meetings rooms, plenty of phone booths, and more. Our members love the flexibility they find with Studio, backed by Tishman Speyer's 40 years of expertise.
Tishman Speyer is a leading owner, developer, operator and fund manager of first-class real estate around the world. We are active across the United States, Europe, Latin America, and Asia, building and managing premier office, residential and retail space for industry-leading companies. The firm has a portfolio of over 184 million square feet with a total value of approximately US $97 billion. Tishman Speyer places a strong emphasis on innovation in the real estate space and is a leader in pioneering and investing in real estate technology. In addition to Studio, our coworking and flexible workspace business, we also offer ZO., our global amenities platform providing on-site and virtual services like premium food options, fitness and education classes, childcare services, beauty services, and more.
Summary of the Position:
Tishman Speyer is looking for a Coworking Regional General Manager to join the Studio team overseeing our 10 (and growing) locations outside of New York City. The position can be based in any city where we have a Studio location including New York, Boston, Chicago, DC, Los Angeles, or San Francisco.
The Regional General Manager will lead and manage the Studio Onsite teams with the goal of providing a high-quality service experience and fostering long-term relationships with our Studio members. S/he will work with key Senior Management stakeholders to influence and execute asset plans aligned with the overall investment strategy.
The successful candidate will bring a wealth of hospitality experience, a creative operational mindset and the ability to lead a matrixed team.
Your key responsibilities:
Team Management/ Leadership

• Manage a team of 7-10 General Managers to provide best in class service and efficient operations in your assigned region
• Lead recruitment efforts to manage internal moves and build candidate pipeline
• Oversee performance management and training curriculum to ensure department standards are met and help your team grow and develop
• Motivate team and hold them accountable for responsibilities and goals across all key areas of the business (sales, operations, finance, member experience, hospitality, and more)

Operations

• Ensure operations is consistent with Studio Standards across portfolio
• Foster key customer relations to enhance retention rate
• Manage escalated member issues and concerns
• Build relationship with ZO and Property Management Teams in each location and find ways to partner on programming and operations
• Work closely with other Regional GM's and Studio HQ Team to implement Studio-wide initiatives to advance member experience and improve operations
• Spearhead CapEx project management for all locations

Finance

• Review accruals and monthly profit and loss statement analysis with GM's for each location
• Oversee reporting to Studio HQ and budgeting and reforecasting process
• Review accounts payable and determine plans for aged accounts
• Consistently analyze spend to create initiatives to reduce portfolio operating expenses

New Location Openings

• Work closely with the design and construction teams during initial planning phase to provide feedback on items such as floorplan layout and appliances
• Manage recruitment and training of team to staff the location
• Onboard TS regional and property management teams on Studio and Studio/PMO relationship
• Provide on-site support prior to opening to ensure on time delivery of space
• Work with GM to ensure completion of punchlist and day-2 work after opening

About you:
Qualifications:

• College graduate with four-year degree
• 7-10 years of experience in coworking, hospitality, or retail operations
• Sales and business operations experience required
• Multi-Unit management and opening experience is preferred
• Due to the nature of the role this position requires onsite presence

Critical Competencies for Success:

• Excellent interpersonal, verbal, and written communication skills
• Strong organizational skills; Excited to wear many hats and handle several projects at once
• Passion for working with people, creating amazing experiences, and leading with hospitality
• Takes initiative and is a proactive contributor always focused on continuous improvement
• Attention to the small details, ensuring quality and standards are never compromised
• Eager to be a part of a fast-paced and dynamic work environment

Community-Focused Requirements:

• You aim to surpass expectations, not just get the job done but go above and beyond
• You are a pioneer that thinks out of the box and are not afraid to take risks
• You are always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance, your team, and the community
• You will roll up your sleeves because no task is too big or too small - you are team player and willing to help with any task
• You put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honesty
• You find a way to make the member happy in each interaction so they walk away with a smile
• You make great effort to build relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building management

The base compensation range for this role in the state of California and New York is $120,000-$135,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.
This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's California and New York teams, as we've considered factors specific to this geography.
Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
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Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by sending an email to RecruitingAccommodations@tishmanspeyer.com