Courtesy Clerk

Position Title: Courtesy Clerk
Enterprise Job Code: 0520001
Department: Front-end
Position Reports To: Store Management
Position Supervises: N/A
FLSA Status: Non-Exempt
Profile last updated: April 8, 2014
Position Summary:
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean
environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to
deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity,
inclusion and safety of others.
Essential Job Functions:

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering

questions regarding products sold within the department and throughout the store.

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and

make suggestions about products.

• Inform customers of grocery specials.
• Strive for at least five items in the bag while ensuring that contents or items are not damaged.
• Follow best practices for bagging items in various types of bags (reusable/plastic/paper).
• Assist in removing customer’s merchandise from bottom of bascart for checkout.
• Offer assistance to customers with loading bags into their car.
• Return merchandise to store shelves.
• Gather bascarts and return them to designated areas.
• Understand the store’s layout and have the ability to locate products and conduct price checks for cashiers.
• Label, stock and inventory department merchandise.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store

management.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store

manager of any items in need of repair.

• Notify management of customer or employee accidents.
• Clean up spills as needed, collect and pick up trash inside store and parking lot.
• Clean all areas inside and outside of store.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Collaborate with Front-end associates to encourage teamwork.
• Adhere to all local, state and federal laws, and company guidelines.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors/Skills:
Some of the behaviors needed to successfully perform this position are:
Leadership Behaviors:

• Puts the Customer First - Anticipates customer needs, champions for the customer, and acts with customers in

mind, exceed customers’ expectations, gains customers’ trust and respect.

• Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to

others, engages people and helps them understand change, provides and seeks feedback, articulates clearly,
actively listens.

• Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds

self and others accountable, involves others to accomplish individual and team goals.

• Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious

balance between work and personal life, takes personal responsibility for own development, role models
leadership qualities such as motivation, inspiration, passion and trust.

• Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be

their best, values and manages diversity, provides candid and constructive feedback.

• Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas,

champions and implements process improvements, gathers the ideas of others, demonstrates good judgment
about which ideas will work.

• Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews

progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

• Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action,

stays focused on the most important priorities, has the ability to visualize and plan for the future, understands
the industry and marketplace.

• Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety

standards.
Minimum Position Qualifications:

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience

• Second language (speaking, reading and/or writing)
• Retail Experience

Potential Career Path from this position:

• Cashier
• Other clerk positions within the store

Job Codes to be used:
KERMIT 0520001 CUSTOMER SVC/CLERK

Job Type: Part-time

Pay: From $12.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Work Location: In person