Court Records Researcher - Central Georgia Region

visit www.peakcourtrecords.com to learn more about us.

Job Summary

This job will require travel to multiple counties in the southern region of Georgia. (Fuel Per Diem Included)

The Criminal Field Researcher is responsible for researching public records to determine if an applicant has a criminal and/or civil record. Court Field Researchers are expected to become experts in the public records of the jurisdictions they search. In this role, you must also demonstrate a consistent level of quality and time service, based on strategic corporate goals. This position would require travel to various County Courthouses on a regular basis. This position may require someone to stand for extended periods of time, travel between different court locations and be able to report information in a timely and accurate manner.

Duties and Responsibilities

• Communicate with and establish positive working relations with all court personnel and members of the public.
• Conduct research using the public records index.
• Enter results into our proprietary systems, either as clear (no information found) or the information found in the court’s predominantly used index as specified per the client’s instructions.
• Proactively communicate with their Supervisor to ensure all court holidays and other court delays are communicated.
• Must provide updates to Supervisor regarding any delays that would impact our business or our customers.
• Must provide updates to Supervisor regarding courthouse structure updates, process changes, or fee changes.
• Act as a back-up for other Field Researchers in your area.
• Maintain Quality and TAT standards set.
• Inform the Supervisor of any current quality or trending issues.
• Assist in the ordering and fulfillment of all court copy requests.

Key Performance Indicators (KPI) Accountability

• Maintain proficiency in background screening processes.
• Gain operational understanding of all PCR processes.
• Aid in ensuring the following accuracy ratings are maintained
• Accuracy
• Time Service Variable and specific
• Productivity
• Turnaround Time (TAT)
• On-time Delivery

Qualifications

• Must have a High School diploma.
• Knowledge of computer software packages (MS Word, Excel, Outlook, and PowerPoint).
• Must be able to type 35 wpm.
• Ability to work in a team environment.
• Excellent written, verbal, and presentation communication skills.
• Must have strong attention to detail.
• Must have access to reliable transportation daily.
• Must have access to a computer and high-speed internet from home.
• Must complete introductory training.
• Ability to work during normal courthouse hours, as well as be available to work OT with prior notice.
• In some instances, you may be required to take and pass a private investigator’s licensing exam to conduct research within a specific jurisdiction
• Excellent multi-tasking, time management and detail-oriented skills.
• Must be able to pass a comprehensive background check.
• Working Conditions
• Must pass an accuracy test before being hired
• This position requires the incumbent to work indoors at a desk for extended periods of time and use of workstation.
• Some courthouse locations may require field researchers to stand for long periods of time
• The person must be able to comprehend and follow work instructions in a fast-paced, team environment.
• This position requires the ability to interact with all levels within the organization and requires the ability to respond professionally to all individuals and work well as a team player.
• This position may be required to work overtime on occasion to meet company objectives.

Physical Requirements

• Must be able to remain in a stationary position for extended periods of time
• Must be able to occasionally move about the office to access office equipment, etc.
• Must be able to constantly operate office equipment such as a keyboard, phone, computer, copier, fax machine and printer, etc.
• Must be able to occasionally move, bend, lift, push, pull and carry no more than 20 pounds
• Must be able to view multiple monitors for extended periods of time and visually determine accuracy, details and transcribe date in close proximity of computer software

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Ability to Commute:

• Jefferson, GA (Required)

Ability to Relocate:

• Jefferson, GA: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road