Address
Form of workSalary: $45,500.00 Annually
Location : Luzerne County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2023-71154-L0626
Department: Local Government
Division: HS Luzerne Co Child Welfare Se
Opening Date: 12/13/2023
Closing Date: 12/26/2023 11:59 PM Eastern
Job Code: L0626
Position Number: Multiple positions may be filled from this posting.
Union: Teamsters
Bargaining Unit: LG
Pay Group: LG
Bureau / Division Code: 88212740
Bureau / Division: Luzerne County Children & Youth
Worksite Address: 111 N. Pennsylvania Avenue
City: Wilkes-Barre, Pennsylvania
Zip Code: 18701
Contact Name: Heather Mulero
Contact Phone: 272.808.2835
Contact Email: heather.mulero@luzernecounty.org
THE POSITION
Do you want to help make a difference with children and families in day-to-day life events? Luzerne County Children & Youth Services is looking for people like you! Luzerne County has an immediate need for an Intake County Casework Supervisor in its Children, Youth, and Families agency. Located in Northeastern Pennsylvania, Luzerne County Government offers many exciting and challenging opportunities to learn and grow in a career while making a difference in the lives of Luzerne County families.
DESCRIPTION OF WORK
This supervisor position is responsible for the overall operational planning, direction, supervision and coordination of Intake services. The individual in this position is responsible for the provision of supervisory oversight work assignment and work performance of the General Protective Services Intake Unit which includes five (5) caseworkers and a Social Service Support Worker. Each employee in the work unit has a regular scheduled supervisory conference as well as meetings on an as needed basis.
The supervisor is expected to have a working knowledge of all regulatory and policy/procedure mandates and maintains statistics as outlined in the Luzerne County Children and Youth Services Case Weight and Monthly Statistic Reporting Policy and monitor the effectiveness of services provided through statistics and log keeping and will inform the Social Service Coordinator of service delivery issues or needs.
Other requirements include but not limited to frequent and regular review and analysis of case records, evaluation of staff performance, and participating in planning and providing in-service training activities to meet the training needs of the workers and to disseminate new/updated regulations and policies.
Work Schedule and Additional Information:
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Other Requirements:
Legal Requirements:
How to Apply:
Veterans:
Telecommunications Relay Service (TRS):
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
You may only apply/test once for this posting. Your results will be provided via email.
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01
How many years of full-time professional experience do you possess in the field of public or private social work?
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.)
03
Have you completed 12 college-level credits in the social sciences?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit and click on Other Information.
04
How much graduate coursework have you completed in the behavioral sciences?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit and click on Other Information.
05
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our
06
WORK BEHAVIOR 1
Plans and assigns work to subordinates; monitors and reviews work for accuracy; manages employee schedules and overtime use; meets regularly with staff to review practices and procedures; facilitates, attends, and participates in meetings, conferences, and training programs to ensure all staff receive mandated training and any other relevant training to develop and maintain position skills and to provide effective and qualitative social services.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
07
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
08
If you have selected the level of performance pertaining to college coursework or training, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicted you have no training related to this work behavior, type N/A in the box below.
09
WORK BEHAVIOR 2
Oversees and monitors investigations of suspected child abuse and neglect cases.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
Location : Luzerne County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2023-71154-L0626
Department: Local Government
Division: HS Luzerne Co Child Welfare Se
Opening Date: 12/13/2023
Closing Date: 12/26/2023 11:59 PM Eastern
Job Code: L0626
Position Number: Multiple positions may be filled from this posting.
Union: Teamsters
Bargaining Unit: LG
Pay Group: LG
Bureau / Division Code: 88212740
Bureau / Division: Luzerne County Children & Youth
Worksite Address: 111 N. Pennsylvania Avenue
City: Wilkes-Barre, Pennsylvania
Zip Code: 18701
Contact Name: Heather Mulero
Contact Phone: 272.808.2835
Contact Email: heather.mulero@luzernecounty.org
THE POSITION
Do you want to help make a difference with children and families in day-to-day life events? Luzerne County Children & Youth Services is looking for people like you! Luzerne County has an immediate need for an Intake County Casework Supervisor in its Children, Youth, and Families agency. Located in Northeastern Pennsylvania, Luzerne County Government offers many exciting and challenging opportunities to learn and grow in a career while making a difference in the lives of Luzerne County families.
DESCRIPTION OF WORK
This supervisor position is responsible for the overall operational planning, direction, supervision and coordination of Intake services. The individual in this position is responsible for the provision of supervisory oversight work assignment and work performance of the General Protective Services Intake Unit which includes five (5) caseworkers and a Social Service Support Worker. Each employee in the work unit has a regular scheduled supervisory conference as well as meetings on an as needed basis.
The supervisor is expected to have a working knowledge of all regulatory and policy/procedure mandates and maintains statistics as outlined in the Luzerne County Children and Youth Services Case Weight and Monthly Statistic Reporting Policy and monitor the effectiveness of services provided through statistics and log keeping and will inform the Social Service Coordinator of service delivery issues or needs.
Other requirements include but not limited to frequent and regular review and analysis of case records, evaluation of staff performance, and participating in planning and providing in-service training activities to meet the training needs of the workers and to disseminate new/updated regulations and policies.
Work Schedule and Additional Information:
- Full-time employment.
- Work hours are 8:00 am to 4:00 pm, Monday - Friday, with 30-minute lunch.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Two years of professional experience in public or private social work and a bachelor's degree with major course work in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences; or
- Any equivalent combination of experience and education which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
Legal Requirements:
- A conditional offer of employment will require submission of criminal history reports.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- This posting requires submission of a copy of your college transcript(s). Unofficial transcripts are acceptable. You may upload your document as an attachment during the application process. You must still complete the application and answer the supplemental questions. All documents MUST be uploaded prior to the submission of your application.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at .
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01
How many years of full-time professional experience do you possess in the field of public or private social work?
- 2 years or more
- 1 but less than 2 years
- Less than 1 year
- None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.)
03
Have you completed 12 college-level credits in the social sciences?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit and click on Other Information.
- Yes
- No
04
How much graduate coursework have you completed in the behavioral sciences?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit and click on Other Information.
- 30 credits or more
- Less than 30 credits
- None
05
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our
- Yes
06
WORK BEHAVIOR 1
Plans and assigns work to subordinates; monitors and reviews work for accuracy; manages employee schedules and overtime use; meets regularly with staff to review practices and procedures; facilitates, attends, and participates in meetings, conferences, and training programs to ensure all staff receive mandated training and any other relevant training to develop and maintain position skills and to provide effective and qualitative social services.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
- A. I have experience performing all of the following five aspects of this work behavior: 1) planning and assigning work to subordinates, 2) monitoring and reviewing work for accuracy, 3) managing employee schedules, 4) attending, facilitating, and participating in meetings, conferences, and training programs, AND 5) ensuring all staff received mandatory training and any other relevant training.
- B. I have experience performing at least two of the following five aspects of this work behavior: 1) planning and assigning work to subordinates, 2) monitoring and reviewing work for accuracy, 3) managing employee schedules, 4) attending, facilitating, and participating in meetings, conferences, and training programs, OR 5) ensuring all staff received mandatory training and any other relevant training.
- C. I have successfully completed college-level coursework or formal training related to supervisory development, labor relations, or human resource management.
- D. I have NO experience or training related to this work behavior.
07
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
- The name(s) of the employer(s) where you gained this experience
- The specific duties you performed
- Your level of responsibility (lead worker, supervisor, etc.)
08
If you have selected the level of performance pertaining to college coursework or training, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicted you have no training related to this work behavior, type N/A in the box below.
- College/University/Training Source
- Course Title
- Credits/Clock Hours
09
WORK BEHAVIOR 2
Oversees and monitors investigations of suspected child abuse and neglect cases.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
- A. I have experience conducting investigations of suspected child abuse a...
