Counter Sales Specialist

Van Marke Trade Supply is a global company committed to creating the most convenient plumbing supply experience possible. With dozens of locations and a self-service shopping experience, we can help save our customers time and money when purchasing their plumbing and other hardware products. We also provide many added services to increase brand recall, ensuring our customers have needed products and the support of dedicated professionals who are passionate about their work.

We are currently hiring a Counter Sales Specialist for our Van Marcke Trade Supply Team!

The position is at our store on American Pacific Drive located in Henderson, NV. The hours are Monday – Friday, 10:00 a.m. – 6:00 p.m. and every third Saturday 8:00 a.m. – 4:00 p.m.

We strive to bring our employees the best work experience. We believe in work-life balance and encourage our team members to utilize any accrued sick or vacation time. Our comprehensive benefits package includes medical, dental, vision, and life insurance, with full time employees’ premiums fully paid by Van Marcke Trade Supply. Learn more about our benefits below and about our company here.

Job Summary:

The Counter Sales Specialist performs retail sales, merchandising and other job duties that support a self-service shopping experience, helping customers save time and money when purchasing their plumbing and other hardware products. We provide many added services to increase brand recall and ensure customers have products when and where needed.

Working as a Counter Sales Specialist is rewarding and engaging. The Specialist ensures each customer receives excellent service in line with Van Marcke Trade Supply standards. Responsibilities include aiding customers in locating merchandise and answering any questions they may have about the product. The Specialist assists in the receiving, stocking, and pricing of all merchandise, and helps to maintain a clean and orderly store. Duties are performed via a store POS (point of sales) checkout system.

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Essential Job Duties are performed in adherence to Van Marcke Trade Supply standards, policies, and procedures, and to local, State and Federal laws and regulations. Reasonable accommodation may be made, if requested, to enable individuals with disabilities to perform the essential functions of the job.

This job description is not designed to cover or contain a comprehensive listing of job duties, schedules or responsibilities, and may change at any time.

Counter Sales Specialist Responsibilities

The Counter Sales Specialist provides excellent customer service, hardware and plumbing solutions while demonstrating and maintaining a professional and friendly attitude.

• Establish positive relationships with customers by providing prompt, courteous service.
• Conduct sales transactions, including credit and cash goods, using POS systems.
• Build knowledge and proficiency in selecting a range of plumbing or other trades’ tools, parts, equipment, accessories and materials.
• Support the customer to select tools and materials that meet their application needs.
• Recommend related ‘add-on’ items, especially when a value-add to the customer.
• Advise customers on items and products that can be substituted or modified.
• Provide accurate pricing, and fill phone or online orders efficiently.
• Ensure timely follow-up with customers to provide accurate product information.
• Assist customers with loading merchandise and other needs

Stocking and Inventory Responsibilities

• Maintain, organize and stock shelves adequately on the selling floor.
• Maintain control of the inventory and ensure appropriate stock levels.
• Resolve discrepancies with manager/accounting regarding invoices, packing slips and receiver reports. Ensure reports accurately identify materials received.
• Organize equipment and product displays.
• Prepare items for shipping, communicate accurate delivery information, and complete paperwork as requested by managers.

Store Safety and Cleanliness

• Ensure a clean and sanitary store: take out trash; dust and mop floors; clean restroom, associate room, and stockroom.
• Ensure materials are stored properly to conserve space and comply with safety rules.
• Ensure compliance with all policies and procedures through regular store staff meetings, store walk-throughs, and audits.

Workplace Culture

• Van Marcke values and commitment to delivering quality services to our customers.
• Contribute to a diverse and inclusive work environment where team members experience a sense of belonging and purpose.
• Learn, grow and work together as a team in support of customer and employee success.

Education and Experience

• High school diploma or GED; college coursework is desirable
• At least one year of demonstrated experience working in a customer service position.
• 6-12 months working in a retail environment in sales or merchandising
• Proficiency in use of point of sales (POS) systems, and handling cash/credit cards
• Product knowledge of hardware and/or plumbing products; a willingness to learn
• Work flexible hours including weekday/weekend shifts to meet needs of the business
• Ability to travel to other stores if needed; possess driver’s license and car insurance

Knowledge and Skills

• Demonstrate excellence in customer service skills
• Exceptional attention to detail
• Strong organizational capability
• Demonstrated proficiency in communication skills, including listening, written and verbal
• Work well both independently and collaborate as part of a team
• Proven ability to adapt to changing priorities and meet deadlines
• Enthusiastic about working for Van Marcke Trade Supply; a passion for working with customers
• Capably train “back-up” on store closing procedures
• Willingness to complete other projects as assigned

Physical Requirements and Working Conditions

• Some computer and cash register use throughout the day
• Stand and walk for long periods of time in an 8 hour day
• Talk, see, and hear to interact with leadership, associates and customers
• Noise level in the work environment is usually moderate
• Lift/push/pull/carry various objects of 50 pounds frequently to load and unload customer orders.

Employee Benefits & Perks

• Health, vision, dental and life insurance, with 100% of employee premiums paid for full time employees (30 hours and above)
• Paid time off (vacation, sick time, holiday)
• 401(k)
• 401(k) matching
• Health savings account

Employee perks include:

• Conference attendance
• Hosting our Annual Trade Show
• Receiving a gift of your choosing on your birthday
• Employee Wellness Programs that include fun prizes

The pay for this position is $15.00 hourly.

We appreciate your interest in the Counter Sales Specialist position and look forward to reviewing your resume.

Van Marcke Trade Supply is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Experience:

• Customer Service: 1 year (Preferred)

Ability to Relocate:

• Henderson, NV: Relocate before starting work (Required)

Work Location: Multiple locations