Counter Sales Associate

About us

Johnstone Supply - The Comunale Group is growing and has a need for two Counter Sales Associates in our New Castle, DE location. This is an exciting growth opportunity for someone with a focus on teamwork and customer service. As a team we provide the best customer experience that builds long-lasting relationships. This position is an hourly position with overtime and a bonus program.

Our professional team members work together in an environment that is family-oriented and friendly and provides exceptional customer service. Ideally, the Counter Sales Associate has knowledge and/or experience in the HVAC/R industry or a related industry with a mechanical aptitude and willingness to grow and learn. This person is energetic, engaging, knowledgeable, and dedicated to the family. The role of Counter Sales Associate contributes to branch sales growth and profitability by providing prompt, friendly and professional service to Johnstone Supply customers in-person and over the phone.

The salary for this position is paid based on experience.

Essential Job Functions

• Develop positive customer experiences to generate new and repeat business.
• Be knowledgeable and have the desire to continue learning industry products to provide product and technical information, recommend alternate products based on cost, availability, or specifications.
• Effectively engage customers in conversation to understand their needs and confidently offer reliable solutions.
• Work well in a team environment.
• Increase sales by cross-selling and offering promotional sale items.
• Prepare and issue sales quotes.
• Assists with system or product troubleshooting and answering technical questions.
• Enter sales transactions in point-of-sale system.
• Assists in receiving, shipping and general warehouse duties.

Job Requirements

• 2 or more years of experience in the HVAC/R industry or experience in a related field with a mechanical mindset
• High School diploma or GED required.
• Excellent communication skills, verbal and written.
• A customer service-oriented personality
• Proficiency with computers and different software required as well as knowledge of navigating the internet to research products.

Benefits

• Competitive pay with monthly incentive
• 401(k) matching
• Medical, dental, and vision benefits
• Paid time off
• Paid holidays.
• Supplemental Insurance

About Johnstone Supply

Johnstone Supply has been providing brand name products, expert technical knowledge, and superior customer service to the HVACR (heating, ventilation, air-conditioning and refrigeration) industry since 1953. Our company is locally owned and operated, backed by the national support of the Johnstone Supply Cooperative. Please visit our website at www.johnstonesupply.com.

We are an equal opportunity employer. Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply

Job Type: Full-time

Pay: From $1.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Application Question(s):

• Our employees work as a team. Do you prefer to work in a team environment or independently?

Education:

• High school or equivalent (Required)

Experience:

• HVAC/R: 2 years (Required)

Work Location: In person