Counter Sales Associate

Full job description

Job Title: Counter Sales Associate – Refco Supply -

Job Summary: As a Counter Sales Associate you will be the frontline representative responsible for providing exceptional customer service to contractors, tradespeople. Your primary focus will be on assisting customers with product inquiries, processing sales transactions, and ensuring a positive and efficient experience at the sales counter.

Key Responsibilities:

• Customer Service:
• Greet customers warmly and assist them in identifying and locating HVAC products.
• Provide product information, technical specifications, and recommendations based on customer needs.
• Order Processing:
• Process customer orders accurately and efficiently using our point-of-sale (POS) system.
• Handle order inquiries, changes, and returns promptly and in accordance with company policies.
• Product Knowledge:
• Stay informed about the features, applications, and benefits of HVAC products.
• Attend training sessions to enhance product knowledge and keep up-to-date with industry trends.
• Inventory Management:
• Monitor and identify inventory levels at the counter.
• Notify appropriate local Branch Manager when stock levels are low or when reordering is required.
• Cross-Selling and Upselling:
• Identify opportunities to cross-sell or upsell related products to maximize sales.
• Provide information on promotions and discounts to encourage additional purchases.
• Technical Support:
• Assist customers with basic technical questions and troubleshooting related to HVAC products.
• Collaborate with the technical support team for more complex inquiries.
• Cash Handling:
• Process cash, credit, and electronic payments accurately and securely.
• Customer Relationship Management:
• Build and maintain positive relationships with customers by providing excellent service and addressing their needs.
• Follow up on customer inquiries and feedback to ensure satisfaction.
• Store Maintenance:
• Keep the sales counter area and branch clean, organized, and well-stocked.
• Ensure product displays are visually appealing and in compliance with merchandising standards.
• Compliance:
• Adhere to company policies, procedures, and safety regulations.
• Stay informed about relevant industry regulations and standards.

Qualifications:

• If you do not have 3+ years of HVAC experience your application will not be considered.
• Proven experience in a customer service or sales role, preferably in a similar industry.
• Excellent communication and interpersonal skills.
• Strong product knowledge and technical aptitude related to HVAC equipment & supplies.
• Familiarity with point-of-sale systems and basic computer skills.
• Ability to lift and move heavy products.
• Detail-oriented with a focus on accuracy in order processing.
• Positive attitude and a willingness to learn.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Weekly day range:

• Monday to Friday

Ability to Relocate:

• Tampa, FL 33610: Relocate before starting work (Required)

Work Location: In person