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SalaryJob Title: Counter Manager
Location: Denver
Pay Range: $32 - $42/hour
Hours: 8am-5pm
This position will remain open until 3/18/2024, or until the position is filled, whichever is later.
Position Summary: Responsible for overseeing all KWIK Call and Counter Sales functions ensuring accuracy and the highest level of customer service while actively seeking to improve processes, increase efficiency, and maintain a safe working environment.
Culture fit is extremely important to us. Here are some things that make you a good fit for Rampart:
- You are motivated by and believe in serving others; you put yourself in our customer’s place to understand their needs, challenges, and better ways to serve them.
- You are a team player; willing to go above and beyond to help fellow employees.
- You believe that people (both customers and employees) are the foundation of our business. The way we treat people is integral to our success.
- You want to work for a company who prioritizes giving back to the community.
Benefits, perks, and unique ways we support our employee’s well-being:
- Competitive pay and comprehensive benefits package, including Medical, Dental, and Vision benefits to full-time employees
- Options for different medical plans to fit various needs, including a premium plan and a low-cost high deductible plan with HSA
- 401k with company match
- Discretionary profit sharing
- Company paid long-term disability plan and company-paid life insurance
- Paid Time Off, company awards, and wellness program that includes a gym reimbursement
- Uniform reimbursements for Warehouse and Driver positions, and a clothing allowance for exclusive, Rampart-branded clothing each year
- Employee Assistance Program (EAP)
Responsibilities & Duties:
Primary:
- Lead, mentor, and manage staff by communicating job expectations, delegating responsibilities, increasing knowledge, and building cohesive interdepartmental teamwork while increasing motivation to accomplish operational goals
- Train and support staff to deliver the best customer service to our customers.
- Actively educate, train, monitor, and adjust processes recommending measures for improvement to increase overall efficiency and productivity
- Operate in accordance with Rampart’s established systems, policies and procedures
- Ensure a safe and clean work environment by complying with Rampart’s safety program
- Promptly and professionally oversee and process counter orders by:
- Providing product knowledge and technical advice on the appropriate application of products and solutions
- Writing orders then prepare order for customer by picking and shipping product
- Collect payment by either charging the customer’s account or directing customer to cashier
- Coordinating product delivery if requested by customer
- Continue to improve our customer service, help train the sales team to go beyond the customers’ expectations and help make it a first class experience while shopping at our counters
- Operate in accordance with Rampart’s established systems, policies and procedures
- Ensure a safe and clean work environment by complying with Rampart's safety program.
As Required:
- Troubleshoot issues and communicate discrepancies to inventory control
- Work with Returns team to courteously handle customer returns in a timely manner
- Maintain currency on product and technical knowledge as well as current construction trends
- Additional duties as assigned by Manager
Supervisory Responsibility:
- Supervise and coordinate the needs of KWIK Call and Counter Sale associates to include scheduling, attendance, performance concerns, employee development, and training including one-on-ones with the sales team on a quarterly basis
- Maintain harmony and resolve issues among associates to ensure team cohesiveness
Education, Skills, Training, & Experience Requirements:
- Product knowledge
- Customer service skills
Physical Requirements:
- Continuously (67-100% of the day) will be required to talk, repetitively use hands, arms, and legs, stand, walk, grasp, and lift 10lbs or less
- Frequently (34-66% of the day) will be required to bend over, reach overhead, crouch, kneel, push or pull, carry or move 10lbs or less, and carry, move, or lift 11-75lbs
- Occasionally (1-33% of the day) will be required to sit, crawl, balance, climb and carry, move, or lift 76-100+ lbs
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Cregger Company dba Rampart Supply is a service, quality, and employee-oriented organization that is in the plumbing and heating wholesale business. We promote a safe and drug free workplace. Are you looking for a challenging career with a team that truly cares about its customers, employees, and community? Come and be a part of a family-owned business that has been around for more than 50 years where you’re more than just a number.
Learn more about what it’s like to work at Rampart online at www.rampartsupply.com/careersand check out our social media at any of the options below:
All qualified applicant will receive consideration for employment without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, gender expression as well as any other characteristic protected by federal, state and local law.
