Counter Manager - Orlando

Clarins USA is not only a fast-growing, leading beauty company, we’re also a committed, family-owned enterprise with a fiercely independent and pioneering spirit. As one of the top skin care companies worldwide, with a strong position in Europe and the Americas and growth accelerating in Asia, we’re looking for a Counter Manager based in Macy's Millenia located in Orlando, FL.

The role:

You will direct an award-winning team while communicating effectively with customers in order to develop strategies and build the Clarins business, while creating maximum impact of all at-counter animations and new product introductions.

What you’ll do:

By fulfilling the main mission of this role, you will contribute to all of the 5 pillars of the Group strategy: people-centric, brand-builder, consumer-obsessed, digitally minded, and commitment to responsible beauty.

• Lead through empowerment and teach by example.
• Motivate counter staff to meet daily sales goals and review specific goals for focus products.
• Communicate upcoming in-store events and promotions with all counter staff. Maintain a daily communication log – keep everyone informed of prior events and daily priorities. Assign individual counter maintenance duties.
• Uncover networking/outsourcing opportunities.
• Recruit, develop and retain top talent for the counter. Consistently assess and provide ongoing performance feedback to all levels of the counter team. Recognize performance issues in a timely manner and partner with Account Executive to develop corrective action plans for resolution. Track personal/BA’s sales and service performance daily/weekly/monthly and provide feedback to encourage and motivate positive sales and service results.
• Achieve overall retails sales and event goals.
• Ensure all team members are achieving Club Clarins goals. Responsible for promoting our loyalty program.

You are:

• Customer-focused, results-oriented and brand addicted
• Comfortable demonstrating products on the customer
• Customer service oriented
• Confident, positive and self-motivated

You have:

• Prior cosmetics experience
• Minimum of 4-6 years of successful in-store sales experience, as well as, managerial experience
• Ability to handle multiple projects, review and prepare event schedules and meet critical deadlines
• Good interpersonal skills and sales experience
• Strong sales ability and interpersonal skills
• Ability to create activity and animation
• Bilingual is a plus

We have:

• Standout brands: Clarins, My Blend
• Distinctive, high-quality products and services
• A longstanding commitment to social, economic and ecological initiatives
• Growth opportunities
• Learning & Development
• An attractive compensation and benefits package

If you have a curious mind and are always questioning how things can be done better, the ability to take risks and accept new challenges, join us!