Address
SalaryJLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Digital Operations, Operational Management, Corrigo Platform Analyst
Location: Remote
Role Purpose
This position based in the AMR region, is responsible to provide strategic, operational, and technical administration of Corrigo. A complex problem solver that is focused on outcome-based solutions. This includes supporting the alignment of operational processes, platform initiatives, product enhancements, and managing the implementation of any required changes. This role will be instrumental in KPI, QBR, and strategic initiatives for the account and client in an on-going capacity.
This position is responsible for time sensitive response to assigned account(s)/clients. General duties include training, system configuration, records maintenance for system users, companies, properties, assets, work order scheduling, system/data integrity.
What this job involves
The designated Corrigo Systems Administrator is responsible for overall integrity of the Corrigo system and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives.
Support regional and global adoption of programs and implementation of new technology/ best practices in support of JLL workstreams and products.
Configure and implement solutions for Account specific needs.
Develop and submit Statement of Requirements as needed, through Corrigo Governance.
Support of account and client meetings (weekly, monthly, quarterly).
Assist with user access management and ensuring account maintains proper controls.
Manage the JLL Corrigo work order process and systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability.
Responsible for production of monthly, quarterly, annual, and ad-hoc account reporting. Reports include work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting and training.
Serve as a point of contact to the account team for specific CMMS systems related questions, support issues, and requirements.
Provide new user training, advanced user training and new feature training to the account and client staff as required.
Responsible for system and user process documentation; developing and maintaining client or account specific documentation as required.
Address requests and escalations within account SLA and coordinate with JBS teams as appropriate. Regularly review system workflow to satisfy new and existing business needs within the capabilities of existing systems; configure, document, and deploy solutions.
Perform annual optimization review and lead optimization programs.
Responsibility for ensuring data quality standards and remediation.
To apply you need to be / have:
Undergraduate degree preferred, or equivalent experience
Minimum 5 years’ experience managing CMMS/ work order applications, Performance Management, Data and Analytics
Demonstrated process orientation and data driven skill sets.
Expert technology and systems, highly proficient in MS Office (Project, Power Point, Excel)
Possess strong written, verbal and people skills.
Superior customer service skills and orientation.
Ability to plan and manage work priorities appropriately.
Strong organizational skills and collaborative style needed.
Felony background check and drug test required.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
