Corporate Quality Systems Manager

20600 Emerald Parkway, Cleveland, Ohio 44135 United States of America
Who is Oatey?
Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries. Our purpose is to deliver quality, build trust and improve lives.
The Oatey family of companies are Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, GF Thompson, William H. Harvey, Masters, Contact, Belanger, and Lansas.
Our brands are synonymous with quality, integrity, and trust in the plumbing industry.
What we're looking for...
The role of Corporate Quality Systems Manager is to manage the Oatey Quality Management System across the Oatey network, including all Oatey manufacturing & distribution sites and Operations departments that influence product quality. The CQS Manager will have direct reports (QMS Facilitator/Lead Auditor) at all the primary Oatey manufacturing sites who will drive changes to the Oatey QMS, create and implement Quality procedures, provide training, and lead the Internal Auditing programs at each site. The CQS Manager will oversee the Corporate Internal Auditing program which is the basis for site-level Internal Auditing programs. With compliant Quality systems in place, Oatey will accomplish one of its primary purposes to deliver quality to our customers, which will be accomplished through consistency in operations and reduction of manufactured product variation and nonconformance.
Expectations & Accountabilities ...

• QMS Site Assessment: Complete gap analysis for Oatey sites alongside site leadership team, as well as Corporate Operations identifying systems and processes that are not compliant with Oatey standards.
• QMS Implementation: Provide direction to site QMS Facilitator/Lead Auditors and site Leadership teams to implement and improve systems and processes that are not compliant with Oatey standards.
• Manage QMS Facilitator/Lead Auditor team: Manage QMS Facilitators/Lead Auditors by establishing priorities and alignment of Quality Systems and processes across the network.
• Manage Oatey Internal Auditing Program: Create and distribute the Internal Auditing plan annually for Corporate and for all Oatey manufacturing and distribution sites.
• Conduct QMS Audits: Plan and perform audits of the Quality Management System in accordance with the Oatey Quality Manual.
• Audit Reporting: Prepare detailed audit reports outlining findings, observations, and recommendations for corrective actions. Communicate audit results to relevant stakeholders.
• Management Review: Monitor and report on the continuing suitability, adequacy, and effectiveness of the Oatey QMS on a quarterly or monthly basis, including site data and audit results.
• Training and Education: Provide guidance, training, and support to associates on quality processes and standards.
• Travel: Travel to other Oatey sites to complete Internal Audits and to evaluate Quality systems and processes for determination of best practices. 25% travel to be expected on a monthly basis.

• 5 - 10 years' prior experience as a QMS Auditor in a manufacturing environment.
• Strong knowledge of quality standards, such as ISO 9001, and relevant regulatory requirements.
• Proficiency in audit techniques, documentation review, and quality control methods.
• Excellent communication, interpersonal, and analytical skills.
• Strong attention to detail and the ability to work independently and as part of a team.
• Problem-solving skills and the ability to drive corrective and preventive actions.
• Familiarity with relevant quality management software tools and systems.
• Bachelor of Science Degree in Engineering or Operations, or relevant equivalent experience in lieu of degree.

• American Society for Quality (ASQ) Quality Engineer certification or Automotive Industry Action Group (AIAG) training preferred.
• Professional certifications related to quality management (e.g., Certified Quality Auditor, Certified Quality Engineer) is a plus.

• At Oatey, our purpose has always been to deliver quality, build trust and improve lives.
• We value Collaboration, Integrity, Respect, Courage, Leadership, and Excellence above all else.
• We embrace diversity, equity, and inclusion - acknowledging, valuing, and leveraging the unique experiences and perspectives of our associates.
• Our vision is to continue to grow as a market leader, to enrich the lives of our Associates, and to foster an inclusive environment in every regard.
• Our purpose, mission, and vision are not possible without the right people, and we are committed to fostering an inclusive, engaging, and rewarding environment for our Associates.
• Oatey has a total rewards philosophy which encompasses compensation, benefits, work-life effectiveness, recognition, performance management, tuition reimbursement, mental health wellness, and talent development.

• Unlimited time off for salaried Associates & generous PTO packages for hourly Associates.
• Annual Cash Profit Sharing (discretionary)
• Health Insurance for our associates' averages $100 or less a month (single coverage)
• Generous benefits including up to $2,700 company contribution to Health Savings Account
• 401(k) with a 5% company match
• Tuition reimbursement in an environment that encourages advancement
• Associate well-being benefits including CALM App and robust EAP offering
• Recognized for our commitment to diversity, equity, and inclusion